[Resolved]  Airtel Digital TV — CHARGED FOR MOVIE NOT TELECASTED BY AIRTEL

I HAD BOOKED MOVIE 'WHATS UR RASHEE' TO BE VIEWED ON 25 OCT AT 4
PM(TIME TOLD BY CUSTOMER CARE) AT 3:15 PM ON THE SAME DAY.
I WAS ALLOTTED BOOKING ID 7075275.
WHEN I SWITCH ON MY TV AT 4'O CLOCK THE MOVIE WAS LEFT OF LAST 15MINS.
I IMMEDIATELY INFORMED THE CUSTOMER CARE AND THEY TOLD ME THAT SHOW
WAS OF 3:30 PM AND SAME WAS NOT UPDATED IN THEIR RECORDS.
THEY ACCEPTED THE FAULT AND FILED WAIVER APPLICATION WITH REF NO.
1295971 AND TOLD THAT MONEY WLD BE REFUNDED IN 24 HRS.
THE MONEY HAS NOT BEEN CREDITED IN MY ACCOUNT TILL 28 OCT AND INFORMED
THAT THE MOVIE WAS CANCELED BY ME AFTER THE START OF THE MOVIE AND NO
REFUND IS APPLICABLE.
I WOULD LIKE TO KNOW WHY I AM BEING CHARGED FOR THE DEFICIENCY IN THE
SERVICES OF PROVIDER.
FIRST OF ALL THE FAULT IS OF THE PROVIDER AND SECONDLY MY REFUND IS
DENIED ON FALSE BASIS.
KINDLY POST REMEDY AVAILABLE TO ME.

SANJAY SINGAL
CUSTOMER ID-[protected]