[Resolved]  Airtel Digital TV — Poor and delayed service

Address:

Chennai, Tamil Nadu

Dear Sir
The Airtel digital TV is not working for the past 14 Days. - Customer ID-[protected].

We registered a complaint No:8242560 and Technicial from Sabisu-Airtel Agent - Vadapalani - Mr.Jegan (Mobile no: [protected]) visited on 23rd May 2011 and claimed that the adopter has to be changed. We paid Rs 360 and obtained the bill. (Invoice no: 1349 dated 23rd May 2011). But even after changing the adoptor, he unable to rectify the problem and assured to bring his superiors, but till today he has not turned.


Again I resigtered a complaint no: 8778720 and this time the agent came from Iyyappanthangal (probably Airtel changed the agent from Vadapalani to Iyyappanthanal) on 7th June 2011 and he claimed that set top box has to be changed. He changed the set up box and charged Rs 350 (through re-charge), but due to server problem, he claimed that the activation cannot be done immediatly. Waited till night and many time I sent sms to " HR" - 54325. Finally he conveyed over phone that the card reader may not be working. Hence possibility of changing the set up box again. But they refused to rectify.


Once again I registered a complaint no: 8814511, but no body is turned up, till now.