[Resolved]  Airtel Digital TV DTH Services — Ignorance of complaint

Address:

Varanasi, Uttar Pradesh

Dear Sir,
I am sorry to inform you that I have purchased 32"Samsung LED TV from SAMSUNG PLAZA , Mahmoorganj,Varanasi on 3.11.10 .I was told by Mr.Dev salesman of Samsung Plaza that Airtel DTH connection is free with this TV and it will be installed at my place within 24hrs. only I have to pay Rs750.00 for recharging the digital TV accounts.Samsung Plaza representative called Mr.Nitin(mob.no.[protected]) head of Airtel service centre to install DTH set up box at my place and he assured me that Mr. Niraj will visit your place on 4th Nov. morning.
That is the day I am regular in touch with Mr. Nitin but no one has attended my complaint till date.Now Mr.Nitin is not even receiving my phone call.I had given him message on his mobile today on 12th.Nov.2010 after not responding my calls then he replied that MERA AADMI JAB KHAALI HOOGA TAABHI BHEJOONGA AAP BAAR BAAR PHONE KAR KE PARESHAN MAT KARO PHIR BHI NAHI MANTEY HO TO JO SAMAJH MEIN AAYE KAR LO..
This is the reply from the person you have kept here to attend the complaint of customers.Its strange for me how we the customer can relate with your company in future by carring such a bad experience in first time.You please suggest the solution that what next step I should take to avail the facilty which I derserve to have
I hope you will take action against Mr.Nitin who has harrased me a lot.and make arrangement to install DTH as early as possible.