[Resolved]  Airtel Digital TV — HD Upgradation not done even after payment

Address:

Mumbai City, Maharashtra

I have Airtel DTH connection - Customer ID : [protected].
Location : Mumbai, PIN code - 400068.

I had been given offer from Airtel on 27th March somebody Miss.Shweta - [protected] had called up saying that if i will recharge to 2411 Rs/- then 1 year HD subscription will be given with HD set top box free.

On this request Mr. Sunil from Airtel come with old HD set top box of someone else's ID. I refuse to take this old set top box since it was without HDMI cable and remote control but he said they will provide new one after 2 days.

He took away my old SD set top box ( [protected]). Again Miss shweta called up and told not to re-charge the somebody else's old HD set top box which they have provided in replace of my SD box.

Since then no body turned up from AIrtel and the number which Miss shweta provided [protected] is coming switched off.

Mr. Sunil has provided me CPE recovery receipt with stamp of " Sai Enterprises" company and singed it by him and he told me that he is coming from kandivali.

Nobody turned up after that. I waited almost 1 week. After that i have opted 1999/- Rs upgradation offer through credit card via phone IVR system ( ref. no[protected].

After 4 days of this 1999/- payment, new Airtel engg ( [protected]) came with new box packed HD set top box but he refuse to upgrade and refuse to provide me the new HD set top box since my old SD set top box is not available.
I this this is really frustrating for me since at one time Airtel engg. took away my original SD set top box and on othe time new Airtel engg. asking for my old set top box.

I am completely frustrated with this. I have logged complaint many times on this but evry time iam getting false revert by SMS saying your complaint is resolved.

Complaint number 1:17592429
Complaint number 2:17665998
Complaint number 3:17714926

Issue is still not resolved. Kindly help.