I am Praful Kumar, my customerid is 3007081972, few days ago I changed my channel pack and after that I am not able to record any program. I called on 12150 and registered my complained also send a mail to Digitaltv@in.airtel.com on 29 th November 2011.

Today, 30th November 2011, I got three to four calls from Airtel but no one solved my problem they only forwarded me from one person to another person. After that I again called customer support on 12150 but the asshole (Sorry for the abusive language but I am really frustrated with that person's behavior) because didn't try to listing me.

Few days ago I was registered a complaint against bad picture quality (also send a mail with attached snapshot taken from subscribed channel) and you people closed that trac with out resolving it. when I register 2-3 times then your engineer visited and resolved.

Why you people are not taking action when someone is registering complain, every time we need to register our complain so many times with Airtel.