[Resolved]  Airtel Digital TV — Amount paid but not reflecting in your account

Address:

Maharashtra

Dear Airtel Ops Manager,

I want your urgent intervention on to get my account balance corrected by rupees 310.

Case summary:-
 Refilled my account with above mentioned amount = 16th Feb’11
 When checked on 18th Feb’11 services were not working
 Logged complaint on 18th Feb’11 and on 19th
 case id =5517964
 Till 20th Feb’11 issue is not resolved.
 I had spoken to various customer care executive (Siddharth, Priyam, Mayur,Praveen) and none could resolve the query today spoke to supervisor Monika and Rahul But she kept on speaking on different topic and was very rude and aggressive.

Made me feel as if I’m a beggar and she’s doing great favor by listening to me and finally disconnected the call.

I have only two question for you:-

1. When will this error get corrected?
2. What do you have to say about the customer service provided by your executives and supervisor? Do you recommend that we should stop your services because your team can’t manage it well?
Transactions reference:

Thank You! You have successfully recharged your account for Rs. 310.0.
Your unique transaction Id is 951205.
Your set top box will show the changed amount in the next 4 hours, but you can use the amount for booking movies immediately.
Call : Airtel Mobile 12150 | Others[protected] or[protected]Tolled) Email : [protected]@airtel.in Home| Contact Us| Terms & Cond.| Sitemap

My Bank account transaction details

18-Feb[protected]Feb-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG41726575 TRANSFER TO [protected] BILLDESK TRANSACTION A 200.00
19-Jan[protected]Jan-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG38791363 TRANSFER TO [protected] BILLDESK TRANSACTION A 497.00

Dthnodal.[protected]@airtel.co.in/[protected]