Airtel Digital TV — Misleading Information

Address:

Gurgaon, Haryana

Dear Sir/Madam
I am a subscriber of the Airtel Digital TV DTH service. My subscriber ID is [protected]. I changed my base subscription plan to Ultra HD 6 months on 24 March 2012. In the channel list for the same the official website mentions 'UTV STARS HD' whereas it is not available for viewing. Also I subscribed to a Topup named Zee HD sachet priced at Rs.0 from the website whereas I was charged Rs.7+tax per month for it.Only after complaining the company cancelled the subscription. Before I changed my plan the website mentioned the channel WB twice in English + and WB topup each. Whether the company had been charging me for the same channel twice, I am unaware of. But such irresponsible and insincere attitude reveals the nature of the company. I believe my Right To Accurate Information about services I consume under the COPRA has been violated and the company should be penalised for it and my money should be reimbursed.