[Resolved]  Airtel Digital TV — Reinstallation & subsequent activation of service

Address:

Mumbai City, Maharashtra

My Airtel Digital TV customer ID is [protected]. I had asked for reinstallation of my dish antenna & set top box on 07.11.10 as I have shifted to Mumbai. As instructed by the call center representative, I recharged my account (with Rs.1000) to have sufficient balance in my account to facilitate reinstallation related charges to be deducted once reinstallation happens.

After multiple number of false promises by the call center people regarding slot booking (on 08.11.10 & 09.11.10), I had lodged a written complaint to their customer care mail ID '[protected]@airtel.in', describing the harassments I was undergoing. During the process of telephonic conversations with the call center on 8th & 9th Nov, I used to receive sms's regarding the service request no's e.g. 4385932 - Engineer Related, 4389406 - Wrong Resolution; & surprisingly immediately sms's that the issue has been resolved, where as the issue was not addressed at all. Moreover, as per the sms we were to call [protected] if our issue is unresolved, but the number was switched off on continuous basis.

The installation happened on 9th Nov @ 3.30 PM. Post this the signal was active for approximately half an hour & then surprisingly the set top box stopped receiving signal & a message featured on our TV screen that I need to recharge the account (error code 6). But I had Rs. 1008 in my Airtel Digital TV account. The irony is I received sms stating that I have Rs. 1008.39 as account balance, whereas also received recorded voice call from Airtel Digital TV ([protected]) that my account balance is negative. Unable to understand how this can happen.

The quality of the call center representatives is truly the worst I have come across; their speech quality, command over the language, knowledge of their function is extremely poor & most of the time their communication is not understandable. Had called the call center again & again (on 9th & 10th Nov), but as usual there was no resolution from the call center's end. As of now, almost one day has passed after the reinstallation took place, but the set top box is not receiving any signal. We are really pained & horrified by the quality of service received.

Kindly help me in getting proper sevice from Airtel Digital TV & let me know what further action can be initiated against Airtel Digital TV.