[Resolved]  Airtel Digital TV — change of package without informing the consumer

Address:

Gwalior, Madhya Pradesh

Dear Sir,

I am Capt R Chandra Shekar and I have subscribed Airtel Digital TV DTH Cust ID No ([protected]) services a year ago. I have subscribed a 170/- PM package which suited my requirement. A couple of weeks back i got a call from Airtel Digital TV network, they informed that they are offering free service of some (5-8) channels till 30 Sep 2010 and if i am interested then i can subscribe these channels.

The Airtel Digital TV without informing me has subscribed these channels after 30th Sep. when i came to know this last week i called the customer care to clarify. The airtel cust care executive is not able to explain why they have subscribed Rs 230/- PM package without my permission and they are not willing to revert back to Rs 170/- PM package and the are info me that they will be able to do after a week, i had called the cust care many times to address my problems, but they are reluctant to change my package and they give lame excueses and keep disconnecting my call or put me on hold for hours to gether.

I asked the cust care executuive to give the complaint No they are not willing to give any complaint Nos also.

as on date my package is not changed and the service provider is also not bothered call me and tell the progress on my complaint. I have atleast the time and technlogy to bring my complains to you, but they are many citizens who does not know how these people are DUPING them.

May i request you to initiate strict action against Airtel Digital TV network and put in place strict rules so that in future ordinary citizens do not suffer.


With Regards
Capt R C Shekar