[Resolved] Airtel — Disconnection | |||
Dear Sir, SUB:AIRTEL SIM No:[protected] from Hyderabad. For the purpose of my IPAD I had taken the above SIM card on 14th Dec.2011 in Hyderabad from the Banjara Hills Branch of the AIRTEL office. After using it for two weeks I decided I was not going to use the same. I went to the Madhapur branch of AIRTEL office and asked them to disconnect the SIM and settle the bill. I was asked to pay an amount of Rs.760 which was paid at the counter at about 3pm on 18th Jan.2012.I reconfirmed from the person manning the counter at the Madhapur office regarding disconnecting and I was assured it is done and was told to throw the SIM. I did so and walked into Vodafone office and bought a new prepaid SIM on the same day. This complaint is to inform you regarding the constant harassment from the AIRTEL office regarding the outstanding payment and today there was a call from their legal cell. Each time they call me I asked them to put me to any senior and explained to them that I disconnected the service and am not using the SIM any more and settled the bill in the Madhapur office after disconnecting it. After explaining the same to the legal cell they said they 'll find the details and called back to say that the SIM was not used but it was not disconnected after the payment and the monthly rent was however credited to my account, so he asked me to pay some amount and settle the bill.On requesting that he should put the same in writing and send me an e-mail he refused to do so.I request you to please look into the issue. I refuse to pay the AIRTEl as it is not my mistake and if it is the mistake of the executive sitting at the desk on the said date, I'm not paying for the same. I'm constantly disturbed and harassed for the same and request you to please take some action.I would in fact demand an apology from them for the constant harassment and compensation for the same. Regards, Usha Boppana Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 56 Comments | |||
Comments
Please disconnect my Airtel postpaid connection whose number is: [protected]
Reply
This is the mail that was sent to the Appellete Authority:
Hi,
My name is Harini . I had an Airtel postpaid mobile connection (+91-9900XXXXXX - Bangalore number) . This year in June I relocated out of India and I wanted to disconnect my line. I called the customer care in mid-June this year and checked on the process. They said that just before leaving I should call and inform that I want disconnection. I asked what I should do with the SIM..if that should be returned and I got a reply that it would not be necessary. I said I wanted disconnection from the 30th of June and they informed me that I should call on 30th and request for the same.
As I was advised, I called on 29/30th of June and requested for disconnection and then left India.
Now one of my friends and then my father got a call and was informed that there was some outstanding amount pending to be paid. Firstly I am disappointed that I was not informed about this earlier. And it was really atrocious that from my frequent call list, they have called my contacts asking about this. I think this is an invasion of privacy as it could really spoil my reputation. My dad informed the customer care executive that whatever the outstanding balance is as of 30th June, he would arrange for it to be paid if they would send a itemized bill for the same. He also gave the agent the address to send the itemized bill. We are yet to receive a bill after this.
I am extremely disappointed with the way my call list has been checked and calls have been made to my contacts. Me and my family have been customers of Airtel for a long time and I am really shocked about the events that have taken place. It would be good if you can directly correspond with me instead of disturbing members of my family etc.
Regards,
Harini
Hi,
My name is Harini . I had an Airtel postpaid mobile connection (+91-9900XXXXXX - Bangalore number) . This year in June I relocated out of India and I wanted to disconnect my line. I called the customer care in mid-June this year and checked on the process. They said that just before leaving I should call and inform that I want disconnection. I asked what I should do with the SIM..if that should be returned and I got a reply that it would not be necessary. I said I wanted disconnection from the 30th of June and they informed me that I should call on 30th and request for the same.
As I was advised, I called on 29/30th of June and requested for disconnection and then left India.
Now one of my friends and then my father got a call and was informed that there was some outstanding amount pending to be paid. Firstly I am disappointed that I was not informed about this earlier. And it was really atrocious that from my frequent call list, they have called my contacts asking about this. I think this is an invasion of privacy as it could really spoil my reputation. My dad informed the customer care executive that whatever the outstanding balance is as of 30th June, he would arrange for it to be paid if they would send a itemized bill for the same. He also gave the agent the address to send the itemized bill. We are yet to receive a bill after this.
I am extremely disappointed with the way my call list has been checked and calls have been made to my contacts. Me and my family have been customers of Airtel for a long time and I am really shocked about the events that have taken place. It would be good if you can directly correspond with me instead of disturbing members of my family etc.
Regards,
Harini
I have taken a new number from Airtel [protected] in the month Oct 2008. This number is given to me after 15 days of shuffel with various other numbers, which could not be activated due to various reasons. Finally they have activated [protected]. After two days, I have recived a call from Vishnu...who claims that this number belongs to him and asks me for details like who had given me this number and various other questions. After that one of the Airtel Showroom manager(Malkajgiri) had called me and enquired about the same questions(who, where and how i got thsi connection). After that, i was relaxed and never received any call fro any one. Now to my surprise, i have received a message from airtel stating to pay the due bill, other wise my out going will be barred. For this reason, i have registered on Airtel and found that there are other numbers exists on this account and there is previous due. The very next day they have de-activated my connection. Now when some one calls my number, it says the number is invalid. I have decided to go for HUTCH connection and will never come back to Airtel being this kind of harrasement has been done to me. I would also suggest others, not to take Airtel since they charge some hidden charges as well.
Airtel — Mobile bills even after disconnection. And no responce even after repeated calls
I have unsubscribe the airtel mobile connection ([protected]). and got the recipt of disconnection request, and I was to get my deposite back. But airtel people keep sending me bills. and i mailed them many times stating this connection is cancelled with no responce from them.they keep sending me notice and I have replied to the contact person on this notice. they said it will be taken care. As I have all the recipt about disconnection.
but finaly they send me a notice to appear to court.
I guess Airtel does not want to pay me back my deposite so they started asking me to pay mothly rent even after discontinue the connection.
Such a shame ful act from airtel when its clearly the case of ignorance of there staff. and we have to suffer.
I HAD TAKEN AIRTEL PREPAID CONNECTION A FEW YEARS BACK ( [protected]). AT THAT TIME, FOR LIFETIME INCOMING FREE CONNECTION, RS. 99/- HAD TO BE PAID EVERY MONTH. I DULY PAID RS.99/- FOR SIX-SEVEN MONTHS. THEN, A SCHEME WAS LAUNCHED FOR LIFETIME INCOMING FREE CONNECTION ON A ONE TIME PAYMENT OF RS.400/- OR SO. I WAS ADVISED BY THE LOCAL AIRTEL OFFICE TO GO FOR THE NEW SCHEME AS STAYING IN THE OLD SYSTEM WOULD MEAN A LOSS OF 100/- TO 200/- RUPEES. ACCORDINGLY, I MADE ONE TIME PAYMENT TO HAVE LIFETIME INCOMING FREE FACILITY. RECENTLY, MY PHONE SERVICES HAVE BEEN DISCONNECTED. ON ENQUIRY, IT WAS REVEALED THAT IT HAS BEEN DISCONNECTED BECAUSE THE PHONE WAS NOT BEING USED FOR OUTGOING CALLS TO THE EXTENT THE COMPANY DESIRED AND THAT IT WAS IN LINE WITH TRAI REGULATION. I FEEL GROSSLY CHEATED. I HAD A BALANCE OF MORE THAN RS. 200/-. BESIDES THE COMPANY HAD TAKEN MORE THAN RS. 1200/- FROM ME FOR PROVIDING LIFETIME INCOMING SERVICES.
I have opt for airtel post paid connection 10 days before([protected])
. All the documents necessary has been submitted. Personal verification also done. Based on these the sim card got activated.
After one week o[censored]sage one message has come, address proof (attested copy with Company seal )is not proper hence provide the same, other wise the out going facility will be disconnected without mentioning timeline.
Then everything went on their way at last they acheived their target of providing me as * sim card message error*
If any anthing they required prior to card activation it should taken up with customer and it should be activated.
The service provider will give a "bull sorry" for the happenings on the 121 and respective outlet services.
Now my card is disconnected, until rectified i should wait no other option left out.
Taking airtel connection takes 10 days for activation . i think opt for other good service provider .
. All the documents necessary has been submitted. Personal verification also done. Based on these the sim card got activated.
After one week o[censored]sage one message has come, address proof (attested copy with Company seal )is not proper hence provide the same, other wise the out going facility will be disconnected without mentioning timeline.
Then everything went on their way at last they acheived their target of providing me as * sim card message error*
If any anthing they required prior to card activation it should taken up with customer and it should be activated.
The service provider will give a "bull sorry" for the happenings on the 121 and respective outlet services.
Now my card is disconnected, until rectified i should wait no other option left out.
Taking airtel connection takes 10 days for activation . i think opt for other good service provider .
We want to disconnect our number which is[protected] due to bussiness closing . we called your helpline number last 20 days but no response was showen to it and we also visit your jalhander office but they didnt gave us good responses due to your office server down . pls disconnect it as soon as possible otherwise we will not pay any proceeding bill payments
by
Rama Sehgal[protected]
by
Rama Sehgal[protected]
Im Sanjay want to disconnect our number which is[protected] due to the connection is running other name Anand tiwari, I am sifted in this resi...but Mr.Anand transferd to other location (He Say before going that I take over this after come from tour ) & I do'nt take any risk from this matter. we called your helpline number last 10 days but no response was shown to it but they didn't gave us good responses .Plz disconnect it as soon as possible otherwise we will not pay any proceeding bill payments
by
Sanjay
[protected]
by
Sanjay
[protected]
my no [protected]
I am an AIRTEL customer for the last 5 years & always having an credit balance in my AIRTEL ACCOUNT. My no is[protected].
My connection has been disconnected for the last 10 days & I am repeatedely complaining but no action has been taken so far & I do not know the reason for disconnection also & I have a credit balance .
My one more query is pending for almost 3 months, ie An amount of Rs 600/- has been debited from my bank account & has not been credited to my AIRTEL account & the hard copy proof/ fax copy & complaint regarding this has been repeatedly given, but nothing has been done.Apart from this I have A credit balance & my line is disconnected for no reason.
My connection has been disconnected for the last 10 days & I am repeatedely complaining but no action has been taken so far & I do not know the reason for disconnection also & I have a credit balance .
My one more query is pending for almost 3 months, ie An amount of Rs 600/- has been debited from my bank account & has not been credited to my AIRTEL account & the hard copy proof/ fax copy & complaint regarding this has been repeatedly given, but nothing has been done.Apart from this I have A credit balance & my line is disconnected for no reason.
My #[protected] has been disconneted for no reason & repeated complaints are being attended for.I want my connection immd.
I want my connection to be restored immedietely
i want to disconnect the connection
Thru their telemarketing agents I purchase sim card with special number. For this special number I paid Rs.2000/- as a premium as per their demand. Subsequently i received bill for Rs.67/- and the same has been paid immediately. After this my sim card was disconnected without any information. This special number I have purchased for my new business. But I could not start my new business till date and now I am incurring a heavy loses.
I visited their offices but they are not giving any reply or solution.
Can you help me. Advise me.
I visited their offices but they are not giving any reply or solution.
Can you help me. Advise me.
my balance is been unnessacerely cut without downloadin any thing .from a numer64611040 of rs 40 on30 august 09 and a balance of 10-10 rs twise on 28 aug 2009...while talking to customer, no proper response was being given to me i talked them thrice but they just heard my problems and without giving any proper solutions they disconnected my phone...i want a leegal action against them and my balance should b refunded my nomer is [protected]
hai...
i brought this simcard[protected] nearly 3 years. Actually now i am abroad around 6 months.
The problem is now my sim is not working and i am getting the information that this number is not exists. actually i did lifetime policy, it was disconnected without any information from your side. Unfortunately I stucked because of this problem.And I purchased this sim for my new business organization. But I could not make any step without to solve this matter now I am incurring lot of issues. So please please do the necessary steps to put me in safemode.
Your cooperation and immediate feedback in this regard is appreciated.Mohd Ajmal
i brought this simcard[protected] nearly 3 years. Actually now i am abroad around 6 months.
The problem is now my sim is not working and i am getting the information that this number is not exists. actually i did lifetime policy, it was disconnected without any information from your side. Unfortunately I stucked because of this problem.And I purchased this sim for my new business organization. But I could not make any step without to solve this matter now I am incurring lot of issues. So please please do the necessary steps to put me in safemode.
Your cooperation and immediate feedback in this regard is appreciated.Mohd Ajmal
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