[Resolved]  Airtel Dish TV — refusing refund on advance payments

Address:

Ahmedabad, Gujarat

23.6.2010.

Dear Sir,

I was having Airtel Dish since last three years or so.Customer ID[protected].In the last week the channels were over-lapping and no clear picuture was available on
my TV. I have made comlaint in the last week of April 2010.It is stated that it may be
a local problem,get chacked dish and cable connection.it was found accurate.There was problem in set-top box.They didn't depute any technician to check.Ultimately
I have taken fresh connection of Airtel at the cost of Rs.l597/ on 5th may 2010.And
on 3rd may I had informed that pl.discontinue my services and refund blance which
was Rs.169//They are refusing even they are not prepared to add that balnce in my
present connection which is obtained in the identical name and place.From this
con I have received plathoria of incorrect messages stating that there is no sufficient
balance and services may be discontinued.One incident is surprising to-day I have
made recharge of Rs.100They have confirmed but they have admitted this recharge
in old ID.In past I had not made in recharge for espn although I had recieved sms
stating that top-up has been made and deduction of Ra.30/-+tax was deducted from
my balance.On complaint they have accepted that the re-charge pertains to some
Hariyana customer.But they did not allow reverse credit.Not even started channel
espn.On the first day it was made clear to them that I am not going to order for
film or top-up.I am only interested in small value Rs.127/ +taxes,therefore ignore
any top-up.
2. On the facts stated above,I have to request you to do something to help me
because I am aged 70years and not keeping well.

With regards,
Rameshbhai Vyas.A/62.Ambicakrupa so.Ranip,Ahmedabad pin.382480