Airtel - Dish TV — pathetic customer care & cheap marketing
I had purchased an Airtel digital tv in march 09 & took part in there contest Stars come home, in the weeks time I was informed that I won nokia mobile phone in the contest & then the trouble started. Since then I have been waiting for my prize but I havent recieved either my prize or a satisfactory feedback from customer care department.
After making a number of calls to airtel customer care department & sending them a number of mails, I got a shocking response that my name was not in the winners list whereas my name was even published on there website(anybody can check on there site for my name) since last two months, also mailing there nodal officer was of no use.
Every time I used to call airtel customer care I was told that I will be getting a feedback in next 48 hrs which never happened. Now when I am inquiring about the commitment of the supervisor that I was suppose to get a reply within 48 hrs, the customer care department has no answers & are deliberately disconnecting the call after putting me on a long hold.
This is the most pathetic customer care service I have ever seen or gone through, thus I would suggest that no one should buy airtel dish tv because when you require a customer care service you will get none, even I have tried to speak to their manager who never came on line & disconnected the call. So if a manager of customer care department is avoiding the customers what will his subordinates do & how good the whole department might be, anybody can make out.
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