Airtel — delayed installation | |||
I paid Rs 4800 by cash via Vriti infocomm services for airtel dth ( HD Recorder TV) on 27/05/2011 and I was told that an engineer would call me and the installation would be done by evening or latest by 10 am the next day that is 28th......on 28th afternoon after wasting my whole day i realised that nothing is happening....i tried calling customer care which did not generate any request no for complaint and told me that system is in updation....i called again agter an hour....system in updation .....6 pm evening system in updation.......i got sms that my customer id is [protected], but no one called for installation....today is 30th (4:00 pm) still there is no response from airtel customer care or the engineers.....i am calling customer care since morning and they are telling me since morning to 4:00 pm that system is under updation.....when the hell is my dth going to be installed.......and i hope you will bill me after the date of installation........is it going to take a week????? Today is 2nd June and i was told by the engineer that he was not informed and that he has got an HD box instead of the HD recorder box and he was supposed to come early morning today........no response....his mobile is switched off. No help from airtel helpline.....what do i do? Was this information helpful? | |||
 3 Comments | |||
Comments
i just want to have an airtel dth connection i ordered on 20pril 2011, they told me the installation would be in 24 hrs but they did on 22april at that day i was going abroard the connection was for my family.i am contacting to the office but there is a poor response from there side my account no is[protected].so i humbly request the management to do as soon as possible.my contact no is [protected] OR [protected]
Airtel Team,
My name is Rangin Chakraborty. If you search by this name, you will definitely get my contact detials.
There is no point in noting my 'concern' if you have no intention of resolving it.
Also, at the time of writing this reply, my money has NOT been refunded. This speaks highly of your so called commitment to your customers.
Rangin Chakrabroty.
My name is Rangin Chakraborty. If you search by this name, you will definitely get my contact detials.
There is no point in noting my 'concern' if you have no intention of resolving it.
Also, at the time of writing this reply, my money has NOT been refunded. This speaks highly of your so called commitment to your customers.
Rangin Chakrabroty.
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I had bought a Sony LED TV 3 weeks back, and was offered a free Airtel Digital TV set-top box. Didn't realize the price of the free box at that time!
After getting the TV installed, I was asked to pay Rs.1000 as the initial recharge which I did. After this I called their Bangalore customer care number[protected] around the 23rd and was told that the technician would come over within 2 days around 5 p.m. After waiting for 2 days, I called up on the 26th I called them up asking why the technician didn't call me.
The executive told me that an order number would have to be generated first. After the lady generated the order number, I asked them to book a slot on 30th May around 5 p.m. Also told them not to come on the weekend since I would be out-of-station.
On Saturday and Sunday, I got repeated calls from the engineers saying they wanted to install the set top box and where was my address (no confirmation whether I was at home etc)? I told them that I was not at home and asked them to come on Monday on the appointed slot.
On Monday, 30th May, the engineers didn't call me. When I called up Airtel office on Tuesday, May 31, and complained, they escalated the call to their manager, Sagar R. He said that the appointment has been fixed for Wednesday BEFORE 6 p.m. He also added that if the engineer doesn't call me, I can call him up directly.
On Wednesday, June 1, I waited until 4.30 p.m. and then called up the customer care, asking to be connected to Sagar R. After 10 minutes of music, I was told he IS NOT AT HIS DESK, and he will call me back in 10 minutes. Until 5.30 there was no call.
On Thursday, June 2, I called again and demanded my money back. This time, I was connected through to another person named Naveen. He promised that I would get a call within 2 hours. I did get a call within 30 minutes (around 12.45 saying that an engineer would come and install today). However around 4 p.m, I get another call : first the person asks if the installation has taken place (as if he doesn't know). Second, he says the installation will happen TOMORROW and just puts down the phone. All calls to this number and the engineer's number (had taken it down during the 12.45 call) are either ignored or disconnected.
Around 4.30 p.m, when I ring up the call centre and ask for my money back. They call me back and inform me that the installation would happen WITHIN 2 DAYS.
Today, Friday June 3, I call up and ask for my refund. I cut short their 'sorry for the inconvenience caused (inconvenience? this is harassment!) and ask them to refund my money. They give a standard 'your request has been forwarded to the concerned department and we will get back to you soon' reply.
All in all, a few points about this company:
1. There is NO co-ordination between their call centre and installation teams.
2. The installation team is a law unto itself, and will call you at THEIR convenience, not yours. If you need to call them, they will either disconnect your call without answering, or not pick up your phone at all.
3. The company thinks they are doing the customers a favour by giving them a free set top box. However, the customer should realise the amount of pain they have to undergo to get the connection sorted out.