Airtel — Do not provide 3g data

Address:Siwan, Bihar

Dear Sir/Madam,
I Ashok Kumar Singh, clerk, civil court, siwan (Bihar) 841226, bought Samsung GT-S 6102 Mobile Phone in Nov 2012 with offer printed on the box as “ Free 500MB of 3g data + 100MB 3g data every month for 12 months *Airtel “. Condition does not disclose any amount in rupees to continue the offer benefit. I inserted a new prepaid airtel sim Mobile Number [protected]. It was activated on 30 nov 2012 and I talked to customer care in details about the offer, who replied there is no need to recharge for data user may recharge for talk time according to his/her requirement. There after free 500mb 3g data was provided on 30 nov 2012 valid till 30 dec 2012. After expiry of valid date, I talk to customer care and 100mb 3g data was provided me on 30 dec 2012 valid till 29 jan 2013. After expiry of valid date i.e.29 jan 2013. I talked several times to customer care to provide 100mb 3g data per month till dec 2013 without interruption on or before valid date. But no data was provided and my call was not received by customer care. I missed several emails, got monetary loss and mental tension. I met to your local service provider where Mr. Ashwani your sales manager (North Bihar) mobile no [protected] heard my problem and see the Xerox copy offer printed on the box of Samsung mobile phone and message the problem to your concern. By effort of Mr. Ashwani 500mb 3g data was provided me on 14 feb 2013 valid till 14 march 2013. While I am liable to be provided only 100mb 3g data per month till dec 2013 but Mr. Ashwani did not assure me to continue the offer benefits. That is why I complain and request you to provide me 100mb 3g data per month till dec 2013 without any interruption on or before the last valid date. If it is not done, it will be treated as breach of contract (offer) and matter will be forwarded to TRAI, a society against corruption for Janhit Yachika and a case against Airtel will be filled under consumer protection act in consumer forum at siwan (Bihar).
Please take it seriously for any query – Message and call me on [protected], [protected].

Thanking You,
Ashok Kumar Singh.
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