Hello,
I had Airtel DTH SD connection and in month of February I requested for HD connection upgrade. As per process I recharged for 2500.00 and after repetitive reminders you didn't install the HD connection. I go ahead and took Dish TV connection and disconnected the Airtel DTH. After sending repetitive reminders on April 8, 2011 you promise me to refund my money with in 7 working days(See below mail chain). its more then 8 month of discussion and still that 7 days is not gone by. In month of June I called your customer care and requested again for my refund. They told me a new process where they will send their technician to collect the old Airtel settop box and initiate the refund process. The technician had collected the settop box too. Since then I have send more then 6 mails regrading the same but I haven't got any reply. Please let me know what other stuff I need to do to get my money back.

Thanks & Regards,
Bhawani Singh
Customer Id. 300413643

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Mail chain happen between me and Airtel DTH
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Hi,
After your repetitive promises to refund my money still I am waiting for my money to get refund. Please let me know how long I need to wait for it. As per previous communication you had promised to refund it with in 7 working days. Its 7 week almost. What is the action item next.

Thanks & Regards,
Bhawani Singh
Customer Id. 300413643
Mobile no. +91 99000XXXXX

From: bhawani bhati <bhawani.bhati@yahoo.com>
To: Digitaltv@in.airtel.com
Sent: Friday, July 15, 2011 6:38 PM
Subject: Re: Refund Customer Id. 300413643

Hello Pawandeep,
My complaint no was 6725004.Where you had promised me to refund my money in 7 working days. Now its 3 month. I am not going to keeping track of you all the customer premises. My customer id is enough to keep track all the things. I need my money without any delay. I have waited a lot till now. Please refund my money I have already provided enough details.
My Customer Id. is 3004136343 and contact no. +91 990097112. Next time I will try to receive your call. If its a call waiting please dont disconnect immediately wait some time to response from other end. No further excuse I have enough of it.

Thanks & Regards,
Bhawani Singh
+91 99000XXXXX


From: "Digitaltv@in.airtel.com" <Digitaltv@in.airtel.com>
To: bhawani bhati <bhawani.bhati@yahoo.com>
Sent: Fri, July 15, 2011 11:58:07 AM
Subject: Re: Refund Customer Id. 300413643

Dear Mr. Singh,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.


We would like to inform you that we tried to contact you on mobile number
91-99000XXXXX dated: 15/07/2011, but your number was not responding.

We would also like to inform you that kindly revert with scan copy of
customer premises equipment receipt and alternate number to process your
request.

We look forward to a long and fruitful association with you.

Regards,
Pawandeep Kaur
airtel digital TV




bhawani bhati To
<bhawani.bhati@ya Digitaltv@Airtel.in
hoo.com> cc

07/13/2011 07:00 Subject
PM Re: Refund Customer Id. 300413643
P Please do not print this e-mail
unless it is absolutely necessary P









Hello Rashmi,
Its more then 3 month now and still I am waiting for my refund. Do I need
to go on fasting in front of your office or need to go to consumer court
to get my money back. Your service sucks. My complaint no was 6725004.

Thanks & Regards,
Bhawani Singh
Mobile no. +91 99000XXXXX
Customer Id. 3004136343


From: "Digitaltv@Airtel.in" <Digitaltv@Airtel.in>
To: bhawani bhati <bhawani.bhati@yahoo.com>
Sent: Fri, April 8, 2011 12:36:51 PM
Subject: Re: Refund Customer Id. 300413643

Dear Mr. Bhati,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund.

We would like to inform you that as per our telephonic conversation with
you on 99000XXXXX we have forwarded your request regarding refund to our
finance department. Your amount will be credited to you within 7 working
days.

Your complaint number for the above issue is 6725004.

Regards,
Rashmi Verma
airtel digital TV





bhawani bhati To
<bhawani.bhati@ya digitaltv@airtel.in
hoo.com> cc

04/03/2011 02:10 Subject
PM Refund Customer Id. 300413643
P Please do not print this e-mail
unless it is absolutely necessary P









Hello,
I had Airtel Digital TV earlier. And to move for a HD connection I
recharged my account with Rs. 2500.00. But you failed to install it even
after 4 days or request. Then I go ahead and disconnected the Airtel
Service. Now its more then 2 month and haven't received any refund. Please
go ahead and proceed refund process and return rest of my money which is
there in my account.

Thanks & Regards,
Bhawani Singh Bhati
Mobile no. +91 99000XXXXX
Customer Id. 3004136343