[Resolved]  Airtel DTH HD — DTH HD New Connection not activated

Address:

Nashik, Maharashtra

Hello Everyone..

I am here seeking help for the tremendous frustration I have gone through since last 5 days.

I purchased a Sony LCD television on Monday 4th of April 2011. I purchased the LCD from :

Sony World, Canada Corner, Nashik

As per the ongoing offer from Sony, we received a free HD DTH connection from Airtel with our television which includes free subscription for three months. We were told the Airtel DTH team will come and fit the dish and set top box etc and we will need to pay Rs. 1000/- for activating our free Airtel HD connection.

We were given the following number for Airtel customer service, where we needed to contact to get our HD DTH connection activated :

[protected]

Someone Mr. Navnath noted down our request and sent a couple of people to fit the dish and set top box to our house. We already had a Airtel Normal DTH connection. The new one that we received free with Sony television is a HD DTH connection. We asked the people who had come to fit the dish, if we can use one dish for two connections and they said, yes you can have both connections under one Airtel DTH ID. They told us, we just need to attach the HD set top box to the television where we wish to see HD tv, and the normal set top box to television where we wish to see normal Airtel DTH connection.

They did all the fitting and took Rs. 1000/ from us to get the HD dth connection activated. This was 4 days ago i.e on Tuesday i.e 5th of April 2011 when they took Rs.1000 from us to get Airtel HD DTH connection activated, and told us, the connection will be activated in one hour.

Their one hour has not come till now, and they have completely pissed us of with all types of illogical excuses one can think of. As a customer I have tried to communicate with them in every possible way to get our HD connection activated.. However, everytime I am being ignored and turned down with an answer "Your connection will get activated in a couple of hours". This has been ongoing since Tuesday.

I have made almost 40 - 50 calls to their number mentioned above, and everytime being ignored with the same answer that connection will get activated in couple of hours.

I also tried contacting Mr. Ranjit Chavan, who boasts himself to be the head of Nasik Airtel DTH Service Center. Even he lied to us, and told us the connection will get activated by evening 5. Everyone in Airtel have misguided us, lied to us, given us false hopes, and given all types of illogical excuses to activate our connection.

I believe, just because the HD DTH connection was offered to us free of charge, these people are deliberately trying to delay our connection activation and deliberately trying to avoid us.

I am here trying to seek help, where I can bring this pathetic customer service offered by Airtel DTH division in Nasik to a customer who is so very frustrated that I feel like filing a case against them for wasting my energy, time, money running behind them, and moreover for giving me mental torture and harrasment by purposely avoiding my request to activate the free HD DTH connection that I have received.

I have tried to inquire any kind of contact information to any kind of senior executive in Airtel, but I am bluntly turned down everytime and refused to gain access to any such person.

I am highly unsatisfied with Airtel's service and highly recommend, whatsoever happens, please please please, never go for Airtel DTH connection services. No matter how much cheap they offer, even if they offer free, never never never do any business with these people. These people are completely unethical people, having no values towards a customer and try to frustrate you in every possible way they can, without any kind of shame towards their deeds.

I request someone to help me, guide me to get this sorted and that too at the earliest.

I have also tried to contact their complaint registration form at http://www.airtel.in/dth/leads/complaint/lead.html however I do not expect any kind of genuine help from there.. I have lost all faith in Airtel and highly recommend everyone to stay away from these th