[Resolved]  Airtel — Number Locked frequently

Address:

Ernakulam, Kerala

I am disgusted by the service of Airtel in Ernakulam. My number is [protected]. My latest complaint no for airtel is : [protected]. Suddenly day before yesterday i found that the outgoing calls have been blocked. I called the customer care and they said that i have not submitted the required proofs(which i had already done earlier). Still i went to the office at Kadavantara, Ernakulam yesterday and submitted the required proofs(ID and photo) and they said that my number will be unblocked within half an hour. But even after 4-5 hours nothing was done. I called up the customer service and they responded by not picking up the call or disconnecting the call midway. After that calls to customer care from my number was blocked. I went to the office in the evening and they unblocked my number within 5 minutes. Again today at 5 PM i tried to make a call but to my dismay i found that my number has been blocked again. I called up customer care and they replied that they have not received my ID proof yet. If that is true then how come my number was unblocked yesterday after submitting my proofs. And then again why did they block the number once more. And once more the customer care is not picking up my calls. It says 'you can leave a message'. If this is the level of service provided by Airtel Then i am afraid that i have lost all faith in Airtel and this is probably the last time I am using an Airtel SIM. Seems they are the least concerned about customer satisfaction. I don't know if any steps will be taken or not even after this mail has been sent but still thought that people should know about the awful customer service of Airtel in Ernakulam.