[Resolved]  Airtel — excess bill

i want to disconnect my airtel landline due to heavy bills

i took the airtel broadband connection in the year 2008-09.due to excess of bill we withdrew the connection.if the previous bill would be suppressed, we would be ready to restart the internet connection.

my no : [protected] . i got excess bill. where they coated excess of rs.474 as for hello tunes . so far past 4 years a never use hello tunes. m expecting a good solution from ur side...

hope they solve it soon

I have used Airtel postpaid services, and they have cheated on us. They have added those charges in abill statement which we never used. And soo poor customer service that they harass their customer when they asked u to rectify it.

Airtel service in field of payment are REALLY POOR.

Please assist us in sorting this matter.

I am SUJITH.S from Coimbatore. My mobile number [protected] & relationship number is [protected]. I am an Airtel customer for past 7 years. 16 months before I have converted my prepaid number to my post paid number and most probably paying min Rs 2000 per month, But from past few months I am facing a problem of Excess bill. When I checked my bill I found lot of miscalculation in my past two months bill. All the excess bill are regarding my Internet usage. And the details below.

I have 2GB usage free for Rs 98. I am using Airtel Mobile Office for past 6 years also I am using NOKIA X-6 which have inbuilt data counter. So when the data counter reaches 1.8GB or 1.9 GB I used to stop using my Mobile Office, most probably it won’t reach more than 1.5 GB also every month 17th I will reset my data counter. Because 17th is the end of my bill cycle. Also I am well known that Airtel Mobile Office is calculated under 50Kb for 30p. I have called Airtel lot of time regarding this issue. I received so many reference numbers. But no call back but all your costumer care executive agreed with my complaints. In my first call to Airtel, they reduced Sum of Rs 1000 from my bill. I am not looking for any such bargaining, I need the proper bill. Is this the right way of responding ?.

In their calculation my usage of internet without Discount is Rs 16195.50 and my discount is Rs -12582.90,But in my calculation I found Rs 4703.70 as their miscalculation. For proof I am sending the Calculation details. Please check the time between data transfer and the amount of data transferred. As per 2G mobile bandwidth the max data transfer is 43Kbps but when I calculated my bill its shown more than 200Kbps.even though If Airtel provide 250Kbps it won’t get tally with the duration and amount of data transfer in the bill.

I have spoke to the customer care supervisor through the interconnection phone from Airtel relationship center Coimbatore, but he told me that I accessed Airtel GPRS more than 2GB, but in my position have the proof my data count as its not exceed 1.5GB because I am getting maximum bandwidth speed of 23Kbps.And he told me to mail to '[protected]@in.airtel.com' with all details.I mailed with all details,but till now no response.I have the screen shot for the data transfer speed. I visited Airtel relationship center with those proofs but they suggest me to contact customer care. I called customer care more than 20 times and received lot of reference numbers and told me they will call back. But still now I didn’t receive a single call from their side. Also Have lots of problem in Airtel “not responding for my complaints which registered 8 months before”. Now I feel unhappy to continue with Airtel.I mailed the same to '[protected]@in.airtel.com', 'Nodalofficer.[protected]@airtel.in', 'appellate.[protected]@airtel.in' but no response for my mail.

Time of Data transfer, Amount of Data transfer, Cost in Rs
12:33:38 to 12:38:13 = 4 Mints 35 sec , 29856 = 29.15MB , 179.4
15:48:35 to 15:52:06 = 3 Mints 31 sec, 22195 = 21.67MB, 133.2
00:46:14 to 00:48:18 = 2 Mints 04 sec, 43637 = 42.61MB, 261.9
13:34:58 to 13:37:04 = 2 Mints 06 sec, 23732 = 23.17MB, 142.5
22:41:12 to 22:45:45 = 4 Mints 33 sec, 51791 = 50.57MB, 310.8
23:41:14 to 23:45:08 = 3 Mints 54 sec, 176246 = 172.11MB, 1057.5
18:26:35 to 18:27:45 = 1 Mints 10 sec , 72519 = 70.81MB, 435.3
20:33:49 to 20:38:31 = 4 Mints 41 sec, 49651 = 48.48MB, 298.2
22:53:06 to 23:13:15 = 20 Mints 09 sec, 128068 = 125.06MB, 768.6
12:12:34 to 12:16:47 = 4 Mints 13 sec, 43766 = 42.74MB, 262.8
13:37:07 to 13:40:59 = 3 Mints 52 sec, 10407 = 10.16MB, 62.7
16:35:13 to 16:35:19 = 0 Mints 06 sec, 20089 = 19.61MB, 120.6
22:31:49 to 22:32:11 = 0 Mints 22 sec, 33829 = 33.03MB , 203.1
16:51:37 to 16:53:37 = 2 Mints 00 sec, 45553 = 44.48MB, 273.6
13:34:15 to 13:34:59 = 0 Mints 44 sec, 14819 = 14.47MB, 89.1
00:07:56 to 00:10:49 = 2 Mints 53 sec, 17368 = 16.96MB, 104.4

Please Help me to solve this problem.

i am user of airtel no. [protected] over a very long period but i am not satisfied wth it i get 2 much amount in my bill every month nd my call rates r also so high whch make the bill comes in excess plz make my call rates low otherwise i hav 2 portable the number....

dear sir
this request hat to verified soon

हेल्लो एयरटेल कंपनी
मैं पिछले लम्बे सालो से आपकी कंपनी का मोबिले इस्तेमाल कर रहा हु मेरा मोबाइल नुम्बर[protected] है आज तक मेरा जितना भी बिल बना है वेह मेने समय पर आपके पास जमा करवाया है लेकिन इस बार आपकी आपकी कंपनी की और से फ़ोन आया है की आपका बिल लिमिट पार कर गया है लेकिन मेने अपने मोबाईल से कभी भी 150 रुपए से जयादा की काल नहीं की इसलिए किरपा मेरा बिल सही करने की किर्पालता करे और मेरा नुम्बर बंद नहीं होना चाहिए
धन्यबाद

dear sir
i was having a airtel fixedline phone for calling and broadband from 11/11/2012..intially the bill was coming for[protected].suddenly it increased for 1000 rupees then i havent paid the bill and complained them aboutt this then they have give some discount..again they have given me a bill of rs2908 for april-may.by removing the voice cap discount by there own, now in between they disconnected my connection because of pending bill amount.
i suffered alot by the disconnection of broadband.again they have started the connection itself and asking for the bill..they are calling me 10 times daily and irritating alot..i am going through mental pressure now a days because of this..

pls help.

Myself Arpit Salwan and I purchased 2 new Airtel nos. [protected] and [protected].I got my first bill as in sms and it is 6300 for both the numbers. I got to know that the numbers i am using are platinum numbers but for that i already paid the person from whom i took these nos. And I am not liable to pay it now.In my family everybody is using Airtel and I don't have to pay that much money in 15 days time.I need a waver regarding the same A.S.A.P. I called up 121 customer care and most of the time it is under some repairing or else server down?? I tried to get a change in my plan last week and the executive asked me to visit Airtel outlet in my region for this.I don't know why he asked me to do that?? Nobody visits a customer care center for a change in plan whether its any network! My father is using an Airtel number since 15 years and you can check his records,+91 [protected] We are your privilege customers and that is why we trust Airtel. Kindly look in to this matter and rectify it. Thanks & Regards Arpit Salwan Advocate + 91 [protected]

Dear sir,
Hi Team,

I am a senior citizen and i have been completely harrssed by your services offered through airtel, I have been billed around 4140 Rs for no reason. Please see the details below. Please make sure you have a different team or office for attending senior citizens complaints on emergency. Can you please make sure you correct my bill amout to the earliest and retain the service undisturbed.

I have activated 1 GB on[protected] and according to the plan it states that it would be charged 250 rs per GB, And i have recieved message[protected], 16:04 PM that you have used approx 1092 MB of 1024 MB build in mobile till 13.30 PM on 6 - 5 - 2015

Immediately i have request the team to deactivate the 3g pack by calling customer care, which was acknowledge through a message from airtel at 16:36 PM on[protected] and immediately i have switched my account from post paid to prepaid on[protected] Approx ) in airtel bellary office. It was also informed me at this aritel office bellary my outstanding amout to be paid is 119 Rs ( Approx )

On my visit to airtel office to collect to prepaid sim, i was informed by unbilled amount is around 800 - 900 Rs ( Approx ), I have followed up on the same day to customer care and they have informed me this is only unbilled amount, and the exact amount will be informed to my only on[protected]

On follow up next day with customer care i was informed your unbilled amount is 1500 Approx. And on daily basis there after i got messages from Airtel ( till[protected] which shows the unbilled amount is increasing for no reason, On futher follow up with customer care there was no proper reasoning or response to my queries and no one was ready to tell right information.

My outgoing calls were banned and its causing unecessary trouble every day, my day to day activities have be affected by your improper service.

Also one more interesting thing to notice is my credit limit on my pack is 1600, and finally i recieved a bill of 4140 Rs through e-mail.

i think my problem will solve immediately