[Resolved]  Airtel — Bill plan changed without any prior information

Address:

Faridabad, Haryana

Hi,

I am using two corporate numbers [protected] and [protected]. On both the numbers Plan RA10 Cug 300 was activated (Which was Zero Rental). Suddenly on Oct 1st 2011, i got a message on both numbers that your Bill plan has been changed to RA 10 CUG 199 and now onwards I have to pay Rs. 199 as rental. I raised a concern and called to customer care but they were not aware of that. I dont have much usage on both the numbers and 199 is large amount to pay as per my usage. So I called again customer care and asked for disconnection.

I received a call from retention department and they promised me to change the plan again to Zero rental for [protected], so I asked them to cancel Disconnection. [protected] is used by my uncle and I dont know airtel has called for that number or not, but executive says they called thrice and after no response they had stopped services of [protected]. I called again to customer care and get the services restored. Now my concerns are -

1. Why the plan changed without prior notification.
2. If I am promised for zero rental again on 1 number ([protected]) then why not on the 2nd one ([protected])
3. I am still not able to see the changes in plan in my account information on myairtel.in

In the last call from retention department it looked like they were only promising for zero rental but were not sure enough. They asked me to check next bill and asked me to go for disconnection again if Plan remains same. Please address this issue otherwise I have to opt for disconnection of both numbers and look for other Telecom service provider.