Airtel — Non-functional Broadband connection

Address:

Ghaziabad, Uttar Pradesh

Since 26.2.2011 i've sent several complaints to Airtel at their e-mail addresses regarding non-functioning of my broadband connection. When their only response was to send acknowledgment mails i informed them of my intention not to pay the fixed charges for the broadband since i was not using it. Later i even informed them of my desire to surrender the connection.

On Sunday, the 21st of May 2011, Shri Rohit Sharma, Mobile No. [protected], an Airtel representative called me up to request me for payment. When i refused to pay till the broadband connection was repaired, he took me on telecon with Shri Sunil of Customer Services, Mobile No. [protected], who assured me that my complaint would be resolved as soon as i paid up and my connection was restored. i obliged by paying up the same day in cash.

Today is 26th of May, 5 days from that Sunday, and no technician has arrived till now for looking into the complaint.

I had never thought that a company like Airtel could be so indifferent to customer complaints.

Vijay Anand
Landline No[protected]
Flat No. 708, Osimo-2,
Mahagun Mansion-2,
1/4, Vaibhav Khand
Indirapuram
Ghaziabad- 201010
U.P.