[Resolved]  Airtel — Services Discontinued

Address:

Gurgaon, Haryana

Hello,

I am Anubhav and my Airtel DTH Customer ID is [protected].
I got the Airtel DTH connection is March 2010 in BAngalore.
In July, I have re-located to Gurgaon.
On re-location I booked a service for dismantling the DTH Dish and STB for re-location purposes.
The service was booked for 6th july, 2010. I stayed in Bangalore till 9th July and no one turned up from Airtel DTH even after numerous follow-ups.
Before this when I enquired about this service, I was told by Customer Care that if I dont book the dismantling and re-setting of STB services together then I have to pay for the services twice and the condition was that I should provide them the complete address.
Only after writing a complaint mail that I got a confirmation that charges will be deducted once.
I had already paid for these charges anyways.I have been following up with Airtel customer care atleast half a dozen times everyday since then and problem is not solved.
Everytime I call, I have to make the Customer Care understand the problem and then they give false assurances.

I have also spoken to what they describe as floor supervisors.
Some names which I can recollect are:
Pramod from Indore, Mariam from lucknow, Nitesh Upadhyay, Sonu.
These peopel have harrased me giving false hope that problem will be rectifies.
Nothing has happened till date and I am not sure what next step should be appropriate form my end.

Whatever it is, I would not recommend anyone to go for Airtel DTH.

regards,
anubhav
anubhav.[protected]@gmail.com