[Resolved]  Airtel — Wap_all Bill without any usage

Address:

Gurgaon, Haryana

I have been using my current mobile no [protected] since last six years and upgraded to internet service of Rs 98/- per month one year back. Still I was getting monthly bill amount rs 1000 to rs 1200 which is quite reasonable to my usage. But suddenly in the month of march, I received a SMS from AD service (airtel-service) that, "you have crossed your monthly credit limit of rs 4500/- and current bill amount is Rs 61000/-(Sixty one thousand rupee). I noticed it only when one day was passed and got a shock. I called up customer care and asked him about my usage. He said it will be known only when your bill is generated by 21st of march and said it could be a false message and you may not have to pay it.

Next day again I received another sms that your limit exceed and current usage is of amount rs 66710/-. I immediately called up customer care again to know which services I have been charged for. Still, he DID NOT have any answer further i instructed him to bar all of my services except call.

Again after three days I received my bill which was on due date and the bill amount was Rs 82079 /-. and from details of bill I got to know that rs 73948 /- of this was against wap_all service and Rs 7664 was tax upon this. So the total bill amount makes it to rs 82079/-.I repeatedly sent mail to their nodal office and appellate officer but could not get answer on time and later after weeks received mail that "we have verified your bill and all amount is correct".

I want to complain here that I DID not know what wap services is, and how I can connect to that. Also I do not know how to connect to airtel live.
Again if my monthly credit limit is rs 4500/ How come it reached to rs 82079/-.
I am not a prime minister of india or some Ambani so that I will carelessly use a service with in a weeks time which I can not afford in years.

In last six years I have paid an amount of approx rs 50000 only. How can I pay its double in a month only. Please help me to get out of this. I am really helpless.

Thanks & regards,
sandeep