Airtel — Connection deactivated since last 3 months

Address:

Gurgaon, Haryana

Hey Sandeep ,

Are you guys playing around with my connection in very bill cycle or trying to harass me , This is my STRONG NOTICE to you that please adjust all the FAULTS in ur BILL cycle for last MONTH or else i would need to go to consumer court and highlight this service of brand like AIRTEL to all leading MEDIA as well.

The customer care executive just told my plan has changed now to 649...HOW ?

You have NOT been able to get my connection activated in now .. all your SLA stands of now use..In addition to you put unnecessary charges on BILL of DSK usage although i had never used as my connection ... Get this resolved ASAP.

This is has been most terrible experience with Airtel...........

Best Regards
Mayank Bhasin
Land line num: [protected] and Account number is16631800.
+91-[protected]
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Two assurances from apllalette ..Service request Num : As per our telephonic conversation, we would like to inform you that your concern regarding reactivation of your connection has been registered with the reference number 3222764 and the same will be resolved by 07/09/2011 till 10:06 AM.
SLA already gone ... NO adjustments made to billing and my Plan changed automatically...
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2nd Mail on 28th Aug'11 - NO reponse...
Hello Grievance Addressal cell ,

Its more than 10 days when i had written i complaint to your cell and several attempts with appellate and nodal cell BUT action has been taken on my requests , If this would be your attitude , I would have to discontinue with airtel services from immediate affect.

Pending issue's :

Landline deactivated since 1.5 months - No incoming / outgoing
My online account locked - Cannot retrieve password due to this
Wrong Bill generation and poor customer complaint handling by CC of airtel
Slow speed in broadband in-spite of having TURBO plan
Cannot pay BILL online due to all of this

Some more service requests num in meanwhile :
2824712 - SLA 8 hrs . No call , no update ...
I got a call to submit some documentation to activate my connection , I would like to know why my connection was deactivated ?

My Srikanth one of the CC executives disconnected the call in between after making me hold for more than 1 hr...
Similar attempts with other CC executives...

If i would NOT get any revert from your side within 24 Hr's , I would visit the gurgaon Branch in person and escalate this to higher authorities and inform to leading media channels about my grievance and related issue's............

This has been an terrible experience with airtel in first 2 months of service .

Best Regards
Mayank Bhasin
Land line num : [protected] and Account number is16631800.
+91-[protected]

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First Complaint on17th August - already one month since disconnection

Hello Grievance Addressal cell ,

I would like to bring to your Notice my terrible experience with Airtel Customer service within 1 month o[censored]sing Airtel services.

I got my Airtel connection activated on 1st of July'11 and had paid advance fee of Rs 500 at the time of installation , After the first bill was generated on 17th July ' 11 which was in -ve as the bill cycle was from 11th of each month my landline connection is deactivated , Since last close to 1 month i have been calling up the customer care and raising complaints for the same But every time they raise a new complaint ID and say NO previous complaint can be found , This is simply NOT acceptable and NOT accepted from organisation like Airtel .

Some of My Complain ID's :
1878541
1849156
49159100

In my last attempt today again i recieved the same excuse the that there NO complaints against my account num and new request is NOT possible not due to system issues.

My request would be to kindly take up this issue on URGENT basis and get my connection up and running ASAP , also i have today received bill BUT i donot understand how the bill got generated if the connection was deactivated.

2nd Issue :
I have a Turbo plan - 1199 ( 4mbps ) But since day 1 i have not got speed more than 2 MPBS , i would request you kindly look into this and if such speed is NOT possible in my area kindly let me know , as why i should pay extra if those speed are NOT possible in my area.

Look forward for an favourable response from your end.

Best Regards
Mayank Bhasin
Land line num : [protected] and Account number is16631800.
+91-[protected]