[Resolved]  Airtel — Airtel ignore to change voice Plan after sent a plan change confirmation mail

Address:

Gurgaon, Haryana

Dear Sir,

I would like to show you the details about Airtel miscommunication. I logged a request in Airetl Customercare and the request ID is 6356062 for my land line number[protected] and Account No. 16602300.
The customercare executive Mr. Vikrant took the request to changed the voice plan from 699 to 349.
After that I got a mail from [protected]@airtel.in is mentioned below:
"
Subject:
Re: AIRTEL LAND-LINE PLAN WILL BE CHANGE FROM
RS.699 TO RS.349 FROM 11 NOVEMBER[protected]
ACCOUNT NO.[protected] [|BAL|
Qrc[protected]|]
Date:
28 Oct 2011 17:23:29 +0530
From:
[protected]@airtel.in
To:
subhdip.[protected]@netedgetelesolutions.com

Dear Customer,

Ref: Email dated[protected], concern regarding plan migration for airtel
landline [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with
reference number 6356062. Our team is working on the new plan is effective
from the next billing cycle dated[protected].

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a very warm and
fruitful association with you.

Please do write in for any further assistance.


warm regards,

Amruthagiri
customer care executive
bharti airtel limited




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After that Airtel people told me that they could not change the plan. Because they have not plan of Rs. 349.
How can it possible that they had not the plan of Rs. 349.
Thanks and regards,
Subhdip Rakshit
Sr. System Administrator
NetEdge Telesolution Pvt Ltd.
1006, BPTP Park Centra,
10th Floor, NH-8, Sector-30,
Gurgoan -122001
Tel. [protected]
Mobile No: [protected]
subhdip.[protected]@netedgetelesolutions.com