[Resolved]  Airtel — High Charges on Phone bill[protected]

Dear Airtel

I have sent several emails in the 10 days about this matter but it was not sorted out by your organization.

I have been using this number for close to 10 years and for my internet connection mostly used Rs. 98 monthly package.

I was offered to change this number from Pre-paid to Post paid end of last month. I took the offer and got most of my credit back. Though I lost on part of the internet package and Certain International calling packages I have subscribed to last month.

When this number was migrated to post paid I visited Airtel office in Noida and asked the representative there to activated 2G Rs. 99 month Internet package and was told that this service has been activated. I started using the internet on this number post paid only after this visit. Later on I came to know there’s some confusion and the same is not showing in the system. I visited the office again on August 13, 2012, the representative called Airtel and confirmed me that the service is activated on my number.

When I got the phone bill I was shocked to see close to Rs. 1000 is charged for internet for about 10 days. I want to inform you that on my part I did everything on active the Rs. 99 2G package and started using the phone after talking to your office.

You are request to fix the problem at your end ASAP and let me know the new amount to pay for pending bill.

Raj Bhalla
[protected]