[Resolved]  Airtel — Incorrect Bill

My MDN number is [protected] and I am using this connection from May 2009. However the bills which I have received for the month of July and August are totally incorrect. Please provide me the usage details for the month of July and August so that I can figure out facts in details and accordingly make payments.

I have also tried to get in touch with your Customer Care Support in vain with no information what so ever.
Please treat this issue on an urgent basis and also suggest further course of action.

Please do the needful. I will be glad i[censored] can send me the usage details via email.

Thanks,
Sanjay Gupta (+91-[protected] /+91-[protected] )

Complaint details which mailed to Aortel:-
From:
"bikash hazra"<[protected]@rediffmail.com> | Add to Address book |This is spam



To: <[protected]@in.airtel.com>


Subject: Reminder: Request toCorrect bill(NO-[protected])


Date: Tue, 26 Jul 2011 12:59:08 IST


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Dear Sir,
Please be informed that after receiving mail/complain from me,nothing has been done till today which is distrubing me a lot.Request you to stop my service which i am not using for last 10 days & send my uptodate correct bill ,so that i can sellte it. If i do not get my final bill within 3 days , i will not be liable to pay bill for future. From the starting i have never a defaulter for payment for right/wrong bills.Also i am surprise to see how you raise the bill amount of Rs 2420,when your rent for unlimited uses is Rs 1000.

Thanks & Regards
Bikash Ch Hazra

Note: Forwarded message attached

-- Original Message --

From: "bikash hazra"[protected]@rediffmail.com
To: [protected]@in.airtel.com
Subject: Request toCorrect bill(NO-[protected])

Thanks&Regards
Bikash Hazra
[protected]


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Dear Sir,



I am using your Data Card-No-[protected] for last 5 years Last 5 years i am getting bill for Rs 420 per month .But last few months i am getting bill amount more that which i paid also, after using same way which i used to use for last 5 years .I think there is some problem with this which is disturbing me .As per last 5 years record amount for this month(2470.94) can not be correct.



Request you to correct this & send corrected bill ,so that i can pay & disconnect this as per proper way which i maintained for last 5 years.



Regards



Bikash Ch Hazra



NO-[protected]



Thanks&Regards
Bikash Hazra
[protected]

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Hello Airtel,

There was wrong provisioning done by Airtel in August which deactivated my 149 /2 GB plan and activated 98 / 1GB plan.
This was done without my knowledge.

Due to this a pro rata billing was done in my Sept bill ([protected]), which is cheating.

gprs 2gb [protected]@10p/10kb rental 149/- 02/08/2012 09/08/2012 38.45 0.00
gprs 1gb [protected]@10p/10kb rental 98/- 11/08/2012 13/08/2012 9.48 0.00(this is wrong)
gprs 1gb [protected]@10p/10kb rental 98/- 14/08/2012 19/08/2012 18.97 0.00(this is wrong)
gprs 2gb [protected]@10p/10kb rental 149/- 20/08/2012 01/09/2012 62.48 0.00


I had only asked for 149 /2 GB plan. I don’t know why 98/ 1 GB plan is reflecting in my bill.
Due to this the amount difference is too much.

Can you please make the necessary corrections in my bill and resend?

Namaste(gopiein),

This is to inform you that your concern listed on 23 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Mr.Rakesh,

Today I have received call from [protected] couple of time ( 11:08am & 11:13am)one of lady speaking from your end. Without understanding an issue she was diverting the subject and wasted my time.
In-spite of come with the resolution her noise is very rude and replied that "we are not interested to talk with you".
Is this way Airtel will communicate with consumer.
Kindly let me know if you are serious toward my issue, otherwise I will search another service provider.
Expecting firm resolution and same should be highly appreciated.

Dear Sir

I have ported my No. [protected] from Tata to Airtel Postpaid just two months before.When i ported my connection in your Airtel outlet in NIT faridabad, I have opted 999 plan with Roaming incoming free plan of Rs. 75/- as my no. always remains in the roaming. i have paid my first bill on time and when i got the second bill i came to know that Rs. 75/- additional pack for roaming incoming free has not been executed by you even it has mentioned in my application form and as well as when i activated my no. through your customer care i have been confirmed for this additional pack of Rs. 75/-.

Now in my bill all incoming roaming charges has been leivied by yourside. I request you to waive off all incoming call charges of my bill as soon as possible so that I can pay my bill amount on time.

I have talked many times in your customer care for these charges but there is no satisfactory response given by your side. Now I have already paid Rs. 1200/- through mobile banking for my bill please update this amount. My transaction Id is AXISLNPU82W51023 which i got through my mobile banking transaction.

Please reply as soon as possible otherwise i have to go for the consumer court door.

Regarrds
Avinash Kumar Arya
[protected]
Email:[protected]@gmail.com

Dear Sir
I have ported my No. [protected] from Tata to Airtel Postpaid just two months before.When i ported my connection in your Airtel outlet in NIT faridabad, I have opted 999 plan with Roaming incoming free plan of Rs. 75/- as my no. always remains in the roaming. i have paid my first bill on time and when i got the second bill i came to know that Rs. 75/- additional pack for roaming incoming free has not been executed by you even it has mentioned in my application form and as well as when i activated my no. through your customer care i have been confirmed for this additional pack of Rs. 75/-.
Now in my bill all incoming roaming charges has been leivied by yourside. I request you to waive off all incoming call charges of my bill as soon as possible so that I can pay my bill amount on time.
I have talked many times in your customer care for these charges but there is no satisfactory response given by your side. Now I have already paid Rs. 1200/- through mobile banking for my bill please update this amount. My transaction Id is AXISLNPU82W51023 which i got through my mobile banking transaction.

Please reply as soon as possible otherwise i have to go for the consumer court door.

Regarrds
Avinash Kumar Arya
[protected]
Email:[protected]@gmail.com