Airtel — incorrect name in prepaid account

Address:

Hyderabad, Andhra Pradesh

These guys messed up with my prepaid account, the number originally a postpaid converted to prepaid using for the past 5 years shows in record as somebody else name and that was my problem. Countless visit to the Nodal office hyderabad & numerous calls to the incompetent **ucking customer care executives nothing helped but added to my frustration with airtel. I have had bitter experiences with other airtel services also (digital TV, Internet connection) all sucks!!!
A backoffice data entry error which instead of getting corrected immediately you people have not addressed it even after my repeated submission of all the related documentations.


Number is :[protected]

I will do what I can to malign Airtel.


Copied some of my email conversations with airtel


[protected]@in.airtel.com
Oct 26

to me
Namaste!

We understand from your previous e-mail, expressed concern regarding wrong name updation for your airtel mobile number [protected] and service rendered for you.

Thank you for your email to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We request you to revert with the screen shot of the wrong name updation in the airtel account for further action in this regards.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
Srikanth N K
Customer Care
Bharti Airtel limited

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Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8EB15629BFC 0 0 4 E78808A8BF0117497F6 362E67294F71C7B99F2157799FC1F6990F0137F[protected]&refno=Qrc2251012111027116...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/10/2012 11:22:26 AM
Subject: Re: ESCALATION: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN RECORDS [|BAL|Qrc122101212100011575750|]

I still don't see the data updated, when can I expect that to be done?

thanks
Rahchand

On Mon, Oct 22, 2012 at 7:21 AM, Rahchand R wrote:
Finally I got somebody to act. Thanks appreciate the reply.


On Mon, Oct 22, 2012 at 6:29 PM, wrote:

Namaste!

You wrote in on 22/10/2012 the concern over the updation of wrong name and
address and name for your airtel mobile number [protected]

We regret the inconvenience caused to you in this regard.

As per our telephonic conversation on your airtel mobile number [protected] on
the date 22/10/212, we have discussed with you regarding the concern

over updation of wrong name and address and name for your airtel mobile number.

To be informed, we have forwarded your concern regarding the updation of the
correct name and exact address to our respective team. We will reply to you by
72 working hours with an update on the issue.

We value the relationship built with you and trust that one odd, unfortunate
incident will not come in the way of this association. May we reiterate that we
share your anguish and have taken adequate action to ensure the non occurrence
of the same in future.

We would like to thank you for taking out the time to voice your concern. At
airtel, we believe that our customer's feedback is a valuable input which helps
us to improve our services and ensure that we strive towards achieving customer
satisfaction.

airtel appreciates your business and always welcomes your suggestions and
feedback.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any complaint. You can also e-mail at
[protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send an e-mail at
Nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30
PM; Monday to Friday.

If you do not receive a satisfactory response from the Nodal Team, you may send
an e-mail to the Appellate Authority at appellate.[protected]@in.airtel.com or call
at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would
resolve your concern within 30 working days.

Assuring you the best of our services


Yours Sincerely,
VINAY A
Nodal office
bharti airtel limited

Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=494AB7C03A5B
BDC4CB3150B5C1C0CD3255B8D9244387D23457B8DF226BADEF137290F8197B9DE42E5BA2E626&...⇄
no=Qrc122101212100011575750



[protected]Original Message[protected]
From: [protected]@gmail.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 22/10/2012 12:50:03 PM
Subject: Escalation: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN
RECORDS

This is the complaint from a highly frustrated customer who had to go through
all the problems from a mismanaged, erratic customer support of AIRTEL. I HAVE
MADE NUMEROUS CALL TO CUSTOMER CARE AND I ALSO VISITED THE NODAL OFFICE IN
BEGUMPET, HYDERABAD WITH ALL THE PROOFS (ATTACHED IN THIS EMAIL).

BTW I am not able to reach the so called nodal number also as that too is a
long IVR menued number with confusing directions that finally end
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Rahchand R [protected]@gmail.com
Oct 26

to 121
Attached is the screenshot.
Can you confirm if the details are updated in other places?

thanks
Rahchand

airtel.jpg
178K View Share Download

Rahchand R [protected]@gmail.com
Oct 31

to 121
I didn't get a reply, but I got an SMS that you have replied. Farce!!

BTW I went to airtel, office, begumpet, spledid towers, and spoke to Mamata the CS agent, who originally took my papers 4 weeks back. She said by tuesday all the updates will be done. But I could still see from the website it hasn't happened.


You guys are unfathomable to the plight of a customer. Really HATE AIRTEL AND ALL IT'S PRODUCTS. WILL NEVER EVER BUY OR RECOMMEND AIRTEL .


Rahchand R [protected]@gmail.com
Nov 9 (13 days ago)

to 121
I would like to know the status. Two days back the team lead from Bangalore named Chetan talked to me got all the details and promised to get back to me as early as possible. He also asked me to drop a email to 121 just in case I need to reach him.I am concerned because there is no action yet and I didn't hear from anyone. he has confirmed & agreed to the issue that I have with & he pledged to resolve at the earliest. But nothing happened yet.

The number from which Chetan called: [protected]. Please direct this query to Chetan.

Overall my frustration with airtel has reached the epitome.
The most I can do is , I will never ever use Airtel services nor will I recommend Airtel to anyone. I will post my traumatic experience with airtel in all online forums. I will also lodge complaint in TRAI if I don't get this resolved in the next 3 days.

This is the ultimatum.


Rahchand R [protected]@gmail.com
10:34 PM (13 minutes ago)

to sunil.mittal, 121
This email is addressed to Chetan again. I am fed up!!! As expected you too have successfully retained the worst customer support experience from Airtel. Let me remind you of the promise you made to solve the issues I have repeatedly brought to you & Airtel's notice. The problem remains and I am left with literally no other option but court.
Just thought of reminding you through this mail, and for GS don't make any false assurances to customers, you are no better than the support I got from Airtel all these days.

Don't know your CEO's email id but making a wild guess and ccing him to vent my frustration and ire.

you guys suck and I warn your business will not survive if you continue this cheap tactics, poor customer support, incompetent staffs, false claims.
You guys will see the dust like the Mallya's. Waste money in sponsorship and other corporate missspends. Your system is completely messed up.

See you in court.