Airtel India — Two bills for same period

Address:

Delhi

Dear Sir/Madam,

i am post paid customer of airtel mobile and also of airtel digital TV,

recently ie last month i migrated my plan to Ministry of Defence corporate plan ie 199 special super value plan.

First i was asked to take new number as my existing airtel number can not be changed to corporate plan.

When i raised the level i was asked to clear the outstanding last bill cycle period payment, then only i can apply for corporate connection.

On clearing the last bill cycle payment i was asked to submit few documents and verification before the plan can be changed. Also I was told the new plan will be activated only after the bill cycle period is over, so that there is no extra charge to you.

On 26 Jan i got the sms that my plan has been changed to super value cug 199 plan, on inquiry with customer care regarding the plan detail which was offered to me when i applied for change of plan and what actually I got new plan activated on my number had variation in call plan. When i reported this anomaly to your executive he apologised for the mistake and changed the Plan to Special value 199 CUG plan on 28 Jan 12.

Today i got two bill for same period ie 08 Jan 12 to 07 Feb 12 for one number ie [protected].
details of bill number are[protected] &[protected] for two different amount for above number.

sir, my query is how come i have charged with two bills for same period and for same number?
secondly if some adjustment had to be done then i should have been given single bill?
thirdly why for two different bill change plan i have been charged?

Can i request you to kindly look into the matter and resolve the issue on priority and give me one consolidated bill so as to avoid all confusion. Also once promised that bill plan will be changed only after completion of earlier bill plan cycle, then why i have been charged for three bill plan.?

May i request your esteemed office to look into the matter and resolve the mistake on priority. thanks in anticipation of favorable and fast action.

yours sincerely
Shekhar Chopra