Airtel India — get charged for free service | |||
Dear Sir, I am using airtel postpaid service. My number is [protected]. I get a new android cell phone on 3rd of September 2012. On 6th of September I received a sms that I am getting free 133 MB of internet service for free. On 7th of September I get sms that I have already used 97MB of data service and on 8th 170MB. I called to customer care about this and they have told me that I am getting 500MB of internet service for free till 4th of October. so I deactivated that internet service for a while that whenever I'll be in need I will use it. But Now they said that I am getting charged for this and I have to pay 1600 Rs for this so called FREE SERVICE. I am feeling cheated. I never expect this thing happening in airtel services. I was having complete trust in your company but now I feel like a fool who get tricked. Was this information helpful? | |||
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This is to inform you that your concern listed on 18 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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