[Resolved]  Airtel — Internet usage

Address:Jodhpur, Rajasthan

Dear Sir,

I bring to you a case o[censored]nauthorised charges levied on my Airtel cell no. [protected] (owned by Mrs. Vinita Maheshwari).

From 3rd May 2011 till 6th May, I have been charged exorbitantly (Rs. 8910/-) for continuous internet usage. I had not used any such service on my mobile during above period.

Airtel team is chasing me since then for ourstanding payment for the service that is not utilised by me.

Kindly help me settle the case as I have not used any such service between 3rd May to 6th May 2011.

Regards
Vinita Maheshwari
Jodhpur
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Aug 13, 2020
Complaint marked as Resolved 
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I am able to access internet services on my mobile phone through my airtel sim card but it doesn't work on my computer when i use it with a modem. When i want to talk to the customer care executive, the call gets automatically disconnected.
company was cheat with me and claimed for outstanding amount for decission taking time period late fee charge
to me
not satisfied
I have an android phone n airtel connection. ..net pack is always active ...still there has been huge deduction from my main balance... within 2 days my balance deduction has been 170 rs... in the name of my fault as the ccr suggests me arrogantly n unhelpful...there is no option left for me except changing the service...my friend has the same complaint... pls kindly look into this... airtel is at the verge of decline these days...the ccr service is becoming worse...no humbleness at all...need to wait a lot n den they cut our phone without solving the problem...I m tired of all
these...
Hi,

I checked in airtel site for 2G internet usage (2 GB) in airtel site and found that it is Rs199 and recharged my mobile for Rs.199. When I turned on my internet all my account balance got deducted.

When I contact customer care, the representative told that offer is for Rs.198. Why don't u update ur site with correct details?
Hi,

My mobile number is [protected] and it is under 299CUG plan with internet usage of 1GB limit.

My mobile credit limit is 3600 rupees.

In the monthly bill statement, on 11-Feb-2015 it is showing high usage and it crossed 1GB without using internet from my side.

For the overall bill cycle, it is showing 1.8GB as consumed. For the 0.8 GB, customer service is asking me to pay around 8000 rupees.


The issue was reported on 11-Feb-2015 and customer service updated me through SMS on 13-Feb-2015.

During internet limit crossing and amount limit crossing, customer service did not provided me any intimation till next 2days i.e 13-Feb-2015.

From 14-Feb-2015 my outgoing is blocked and asking me to pay the bill for around 8000.

Today, my SIM got suspended.

I am using this number from last 3.5years and never my bill crossed 600 and never my internet usage reached 1GB.


Airtel Customer service doing wrong internet charges in the bill and asking to pay 8000 for 0.8GB.


Also in market, for 1GB cost is around 200 rupees. But for post paid customer, playing the GIMMICKS and asking to pay the mentioned amount.


Kindly help me in resolving this issue.


Regards,

Kiran
i am your regular customer for the last 7-8 years, i have 1GB, RS 150 Plan. my bill period is from 22 to 23 . my bill is very high.on feb 5 i stopped using internet when my data came near 1gb so that i will not have any extra charges includ into my bill, even i call 121 nerly 22nd feb to stop my internet services. but inspite of all my internet bill is high.kindly waveoff my extra amount, kindly left me with some option so i cannot terminate my all four numbers from your company.
My Airtel no [protected], the net pack I recharged for 3g is taking away useless data usage only for simple browsing its taking away 40-50 MB data usage for single click. pls check this and do the needful.

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