[Resolved]  Airtel — DISCONNECTION OF MY LINE

Address:

Karnataka

Dear Sir,

I am working in Dubai and i have been using my mobile[protected] for last few years and have been charging at each interval to keep in active. on 2nd of december i checked my mobiel and it was working and used ezetop to charge my mobile. from 4th till 7 th i used the card extensively upto Rs. 1500/ was charged and used around rs 1000. i also spoke to customer care on 121 and 198 number of times and also they disconnected me calling to the cusotmer care and no one told me about any documents required.

on 7th i had rs. 500 around in the card and around 1100 am, while i was try making call it said that my card is barred for outgoing calls. I called using someone toher line and was informed that i had to submit my doucments and went to Airtel Udupi office to give the doucments. they were not ready to help me anyway and said that i have not used my card for 180 days hence the card has been deactivated. One of the x-staff helped me alittle and manager only listened to me as if nothing had happened and showed his inabliity to do anything as thestaff. i HAD MY passport and all required docments.

In the evening i send my passport copy by email and after 2 hours i recieved a confirmation that my card is active and the card was active. the email said my documents have been recieved and my card has been renewed.....

on 8th morning, the card was not working for both incoming and outgoing calls. I called the cusotmer care from 3 numbers and all teh number were barred to call 198 and 121.

I called [protected] and ohter numbers and spent more than 100 Rs to speak to them. i spoke to Mr. Anil and Mr.Ramesh and they said my card has been recyled becuaes it was not used for 180 days in last.

I have used the card and i have recharge from ezetop ...

kinldy request you to look into the matter urgently.

you can email me on [protected]@eim.ae or call me on [protected] and after 29th of december on[protected]

Thanking you for your support.

Regards

Ignatius