[Resolved]  Airtel — New AIRTEL DTH Connection - pathetic

Address:

Hyderabad, Andhra Pradesh

Hi

I had telephonically talked with airtel sales department ([protected]) and booked a new DTH connection on 13th November 2010.

Detail is as below:

Transaction ID: 11770409

Amount Paid: 2590.00(One Year and 250 Cash back offer)

Mode of payment: SBI Credit Card.

Area PIN Code: 500072 (plot no78/3, Gate No-2, opp ICICI ATM, Usha mullapudi road, ivekanandanagar, KPHB, Kukatpally, Hyderabad)

Customer care person told me that this offer can be availed only through SMS or calling this no. [protected] and not through any other mode and Instalation will be fixed by same day evening, then only I paid for this connection through Credit card.

Next Day after so many calls to Customer care they told me that this connection will be given within 2 days, and so far nothing has happened and you people have kept me waiting. I again contacted and told them about this issue and they told me that they have forwarded my query to the installation section and someone will contact me within today (Friday) and will make arrangements for the connection.

so far no one has called me and I am kept waiting again

I again called [protected] on Friday evening and they told me that 'your installation will be done before 12.30 pm on Saturday" but as usual nothing happened. I had called 4 times on Saturday Nov 13, 2010 and spoke to 4 different people and also one lady from installation team who said that the connection will be given today but she did not give me the name of the executive that is going to come and do the installation and they given a compliant no 4444565

Now I am very much frustrated with airtel service.

Please do some needful

Thanks & Regards

Srinivas Anantha
Hyderabad - 500081
Mobile +91 [protected].