[Resolved]  Airtel Landline — disruption of services

Address:

Bangalore, Karnataka

Dear Sir/ Madam,

This is in reference to the above subject, we are not able make STD & ISD calls from[protected] landline from past 1 week. we called Airtel customer care to complaint regarding the same. But we were told it was a fault with our EPBAX system. We got our EPBAX person to come and check the same, but he said it was not the problem with the system and that it was something to do with the Airtel line. And when we called up customer care for the same, they told us to send a mail to [protected]@airtel.in .below are the emails exchanged.

to airtel(Mail sent on 08/08/2011)
Dear Sir/ Madam,

This is in reference to the above subject, we are unable to make STD & ISD
calls from[protected] landline. Please do rectify the problem as the earliest.



Regards,


Naveen

FROM AIRTEL
Dear Customer,

Ref: Email dated[protected], regarding non-functioning of STD and ISD facility for airtel number [protected].

Thank you for writing to airtel.

We would like to confirm that as per our records ISD and STD facility are active for your account. Hence, we request you to kindly contact your EPBAX vendor as a preliminary procedure. However, you may write to us after the confirmation from the EPBAX vendor to enable us initiate further action.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



Warm Regards,

Deepak N
Customer Care Executive
Bharti Airtel Limited.

TO AIRTEL(Mail Sent on 10/08/2011)
Dear Sir,

This is in reference to the above subject, we are not able make STD & ISD calls
from above mentioned number and we checked with our EPBAX person but he is
telling there is no problem from his side. So kindly send your Airtel executive
to check the problem as the earliest.



Regards,

Naveen

FROM AIRTEL
Dear Customer,

Ref: Email dated[protected], regarding unable to make STD and ISD calls for airtel number [protected].

Thank you for writing to airtel.

We would like to inform that your concern has been registered with us with the reference number 2111100 and the same will be addressed by 11-AUG-2011 05:15 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


warm regards
Maheshwarappa H
customer care executive
bharti airtel limited .

As of this moment none of the Airtel representatives have come to our place to get this rectified and on repeated calls to customer care there has been no proper response or a deadline as to when this issue would be solved
We are a service apartment where guests use the phones to make STD and ISD calls and because of this problem we are at the receiving end of some very angry guests threatening not to come back to our place because of bad service rendered to them.
We have been with Airtel for the pat six(6) years and have never faced such problems before. Its quiet sad to know that your quality of services are diminishing .so look into the matter and get the issue resolved asap.
Awaiting reply.


Regards,

Naveen
Front Office Team


#311, 100 Feet Road,
Indiranagar
Bangalore - 560 038
t - +[protected]
f - +[protected]