[Resolved]  Airtel Landline — Transfer of ownership

Address:

Karnataka

To the CEO Airtel (Landline services) hope I can reach you

Dear Sirs,
I would like to bring to your notice the gross lapse in customer satisfaction by the team at Airtel (Bangalore).
I had requested the change of my landline to my wifes name on 24th August 2011, on constant follow up I was told that the center had misplaced my original submitted documents and I was requested to do so again which was done on 13th Oct ( a months delay as the request to change was not even logged in).

The shifting to my wifes name has only happaned in the month of December.

When the request to change was made there were no dues on my head, and hence the customer service representative did accept my request.
From the month of Oct I was harassed daily by the collection team for bill payment which I eventually did on a confirmed mail from Airtel Appealette that the previous bills generated would be in my wifes name, based on that confirmation I made a payment for 2 months. With late fees included)
The phone was still not shifted to my wifes name (the reason for changing the phone to my wifes name was to claim reimbursement from the company)
Now the company wants me to make the balance payment for no fault of mine and in principle they have accepted that it was a mistake of Airtel.

I fail to understand what does airtel mean by customer satisfaction and I find the team to be a bunch of incompetent people.


I have been following up religiously with the appellate to (which I dont have any more trust in), they also delayed this by a month more, so technically I have lost a claim of 3 months (amounting to 4500).

All I request is top speak to a senior person in Airtel Bangalore who can take a decision before I approach the consumer court.

Regards
Milind Naik
[protected]