[Resolved]  Airtel Landline — Billing address and plan not changed

Address:

Tamil Nadu

I have an airtel landlne connection in chennai[protected]. iam in rs.598/- plan with broadband. In march i had shifted my residence. I had informed the customer care executives regarding this and also said that i wanted to change to voice plan 250/- which they assured would be done before the next bill. I also gave a written letter to the airtel executive, who came to collect my bill, to be issued to airtel customer relationship centre.

As i did not receive any bills for the past two months i did not make any payments and my outgoing call facility has been barred since mid april. On 8th may, the courier person called me and took the new address and delivered the bill.
I was shocked to see the bill as the plan was not changed and it also included late fee and i was barred of making calls for almost a month.

Annoyed with this on the same day i went to your customer relationship centre in triplicane to cancel the connection. Mr. Venkatesan (cust care exec) persuaded me to give some time to change the plan and waive the excess amount for the services i have not used. But till now i have not received any call from your side in this regard.

If i do not get any positive response i would be forced to change my service provider soon.