[Resolved]  Airtel — Airtel Internet connection

Address:

Lucknow, Uttar Pradesh

I was having a BSNL broadband connection for my home usage. Someone suggested to get an Airtel broadband connection which he suggested would be faster and better than BSNL. Hence I went for the same and issued a cheque on 23rd April 10 for Rs 1800.00 as an advance for three month rental.

I am a professional and working as a consultant to a British company. Without internet I can not work and thus I am loosing heavily and which is affecting my credibility.

The Airtel internet connection was released (Login ID [protected]_dsl) on 30th April 2010 in a hurry and a modem (Beetel modem 110TC1) was provided with the connection. I was having my BSNL broadband at that time which was got disconnected on 6th May 10 and from that day my nightmare started. The performance of the connection is very poor, very erratic. Every now and then I am getting the page which shows that the ADSL is down. When it is running, the Signal to Noise margin normally remains below 5 (downstream) and 8-12 (upstream). Similarly Line Attenuation remains between 30 to 24.

I have Netgear and Huawei wireless router-modems which, I have been told, would not work because of the above problems (Both of them are in perfect working order). Therefore, whenever Airtel internet works, I have to connect my laptop to the Beetel modem (110TC1) with the help of LAN cable and thus limited to my PC work table only.

I have made several complaints about my Airtel internet connection but to no avail. I had also called call centre and got registered my complaint (Reference no 32554802 dated 11th May 10). I am continuously contacting every body who was involved with the release of the connection. However when my problem was not taken up seriously I contacted Mr. Anural Lamba of AirTel on 15th May. He suggested to contact Mr Shahzad Jami[protected] who finally said that he would look into the matter and my problem would be solved. In the evening Mr Ajay Singh, engineer again visited my house and the internet was made functional again. However the S/N ratio is still below par which was shown to Sri Laxman and Sri Ajay Singh who had visited my house earlier.

The connection is still poor and I am getting frequent disconnection every now and then.

Today in the morning the net was again not working and I got the same page (ADSL down). At the time of writing this (18th May 2010 10:18 pm), the SN ratio is 3 and 11. Line attenuation is 31.0 and 24.5.

Today I have received the bill against the internet connection.

I request Airtel authorities to look into the matter and take corrective measures immediately so that I may get a stable internet connection alongwith the commissioning of my wireless modems (either Netgear or Huawei ). If this can not be achieved by Airtel then the connection may be disconnected permanently and my entire money be refunded.