Airtel, Maharashtra — Notice sent by Airtel Lawyer without confirming the problems

Address:

Pune, Maharashtra

Mr. Inderjit Singh Gill has issued me a Leagl Notice under section 403, 405, 406, read with section 420 of the IPC. I do not know if Mr. Gill has verified the issues before sending the Legal Notice to a common man like me or not. I have been facing issues with Airtel network for a long time, for which I have always registered complaints on Airtel.In, I have been getting emails from Airtel asking my location and giving false commitments to resolve the issues.
After certin time, I had requested to stop the Blackberry Service I was using on my Airtel number [protected] and requested Disconnection of the same number due to continued problems in the Network. I got a confirmation message saying that 15 days there would not be any rent and then I shall get the final bill. I had even paid the last bill. The very next day I got a call from retention department of Airtel requesting not to discontinue the serevices and to use 249 1 paisa all over India calling plan for two months and also got a commitment that the problem will be solved.
Now I feel that I amde a mistake keeping faith in Airtel and continued using the service. Again after a month or two I started giving complaints and reminders and Airtel did not bother to do the needful. Finally I spoke to a Customer Care Executive and informed that I would not pay the bill until I get the solution for my problems.
Now, Airtel is harrasing me to pay the bill. In the mean time, my number was disconnected and whwnever one used to call on the number, heshe could listen to a pre-recorded message saying that this number is not in service. I had spoken to one Mr. Shrikant from Vega Center, Swargate, Pune (Gentleman from the recovery department!!!!) and asked that when the number was not in service, how can Airtel charge a Monthly Rental. Mr. Shrikant after (I guess) verifying my last bill, said that I could pay 500-600 Rs. and do the full and final settlement. Now Airtel is asking me for Rs. 1269.61 + 500 Rs. of the Legal Notice. I was emailing one Mr. Amit Borse, recovery department, Mumbai (The id and contact nos were given by Airtel in one document related to this matter) and all emails were getting bounced..I have the evidence.
Also one more unethical way of harrasment by Airtel was a written notice which said that they would inform my HR department (of the company I am working for) about this issue...FOR WHAT??
Fortunately, I have all the email exchanges and screen shots of the complaints I had registered on the Airtel website as an evidence.
Today, i.e. on 29 April 2010, I spoke to one Mr. Swapnil on the given phone number [protected] in the legal notice, and as expected he suggested me to pay the said amount. To my surprise, when I expressed my concerns, he casually asked me to go to any legal way I can go and said that Airtel is open for this!! I had requested Mr. Swapnil to email me his commitments he had given today on phone such as retention of my number [protected], my other concerns etc before I pay the amount.. Mr. Swapnil had given his email id to me on request...swapnil.[protected]@airtel.in...all the emails are bouncing back!!! I tried calling him on his number almost 15 times...first he didnt pick up the phone, then his number was busy, then again he didnt pick the phone and then one Mr. Arora picked up the phone and said that Mr. Swapnil is busy in a meeting now till evening and he would not be available and then asked me to come down to D wing of Vega Center.