Airtel Mobile

2 Reviews

priya2312 on Oct 14, 2011

Unnecessary charges

I'm using Airtel connection (8130354558). And after every 15-20 days there are problems from their side.
Yesterday afternoon, i got the message that airtel talkies service has been renewed on my no. for ten days. and the fact is that i had never heard about such service and never applied for that. But when i talk to the excutive named "Sunny" ( on 14 oct. 2011 @ 10.16 am), he said i had put the request by net, when i told him i had never sent any request like this, his is not accepting it. now they in total deducted 30+10=40 rs from account without any reason........................... and also when i told him to forward my complaint on this context, he said your complaint has been forwarded and as soon as you will dissconnect the call, you'll get the complaint no., inspite of the fact i told him to tell me the complaint no. during the conversation.....although on my request he immediately dissconected the above said services from my no. but i had to bear unneccesarily the loss of Rs. 40/-...

1 Comment

Comments

Apr 27, 2012 by

Sunil Brijkrishan

I am a recent user of Airtel Mobile No: 7709765307. I am pained to state that an amount of Rs: 67/- was deducted from my pre-paid account on 17 Apr '12 for 'SMS packRs67', but the facility has till date NOT been provided and any sms sent is still charged. I spoke to the Airtel Customer Service Executives from an Airtel Store a number of times - it is IMPOSSIBLE to connect to ANY Customer service Executive on one's mobile - all you get to hear is a sickening recorded message and no 'connect' with/to a Cust care Exec EVER takes place - this speaks volumes of the reliability and efficiency of AIRTEL.

Four Service Requests Nos. provided to me, by AIRTEL, are as under:

1. CWRCH30417884754, dated 17 Apr '12.
2. CLSMS20421372613, dated 21 Apr '12.
3. CVMWC30424327700, dated 24 Apr '12.
4. CBNRA30424822941, dated 24 Apr '12.

I am DISGUSTED. No Cust Care Exec is ever available. I am honestly and seriously looking at shifting from Airtel to another 'better' service - in case no action is taken within 24 hrs. Mobile Number Portability is available and there are umpteen service providers who will only be too willing to help.

It is not the question of a measly amount of Rs:67/-, but a total lack of sensitivity to a customer's feelings, which is not only hurting, but also confirms the fact that Mr. Sunil Bharti Mittals' 'supposedly efficient organization' is not all that 'efficient'.

In total disgust. . .

Col Sunil Brijkrishan