[Resolved]  Airtel Mobile Phone — HELLO TUNE

Address:

South West Delhi, Delhi

SIR,

I HAVE BEEN USING THE HELLO TUNE OF "OM NAMAH SHIVAYA" SUNG BY SHRI. MADHU BALAKRISHNAN, MALAYALAM PLAY BACK SINGER, SINCE THE LAST SEVERAL YEARS IN MY AIRTEL MOBILE CONNECTION. CONSEQUENT UPON MY OPTION OF TONE FOR A LONGER PERIOD, I HAVE RECEIVED A MESSAGE ON[protected] STATING THAT MY HELLO TUNE HAS BEEN CHANGED TO OM NAMASSIVAYA ABSOLUTELY FREE. BUT THE CHANGED TONE WAS NOT GOOD/APPEALING AND SINCE THEN I HAVE BEEN REQUESTING TO SWITCH OVER TO MY ORIGINAL "OM NAMAH SHIVAYA" SUNG BY SHRI. MADHU BALAKRISHNAN, MALAYALAM PLAY BACK SINGER WHICH HAS NOT MATERIALIZED SO FAR. KINDLY LOOK INTO THE MATTER TO SOLVE THE PROBLEM GIVING SPECIAL ATTENTION FOR THE REASONS BEHIND THE DELIBERATE CHANGE OF TONE WITHOUT MY CONSENT AND THE MOTIVE BEHIND IT.