Airtel Mobile Phone — Balance and Recharge money lost without any reason
Susuresh76927 on Jul 16, 2011
In my cellphone with airtel number 9849092289, I was having balance of around Rs200/ before May 24th, I went abroad for 5 weeks, after I came back, all this money balance became zero, on 30th June, I had recharged with Rs. 222/( transaction Id is 424433391) and Rs 55/ (voucher no. is 1511106004761500) and also I had got message of confirmation of recharge in my cell phone, balance shown Rs. 267, but calls were not processing and balance became zero again on next day without any reason. on 1st July, After I checked with local airtel, they said, the sim validity was over, then I increased validity with Rs. 27/ and recharged again with Rs 222(transaction id is 429389762). On same day 1st July, contacted airtel 121 customer care supervisor and enquired how come previous balance gone and how come the recharge was accepted if the sim is not in validity. What if I recharge Rs 1000/ also, is it same thing will happen?, the customer care supervisor, she accepted the problem and launched complaint with CBNRA30701943953 and promised will be resolved by around 5th July. But nothing happend. Waited and I contacted them again on today 16th July, the airtel customer care, now they are saying totally different, one time customer care representative saying as the recharged amount was used and another time the customer care floor supervisor saying as nothing was rechanged on 30th June, even after I gave the transaction id information.
Here again my questions are,
1. I did the sim to lifetime validity with Rs. 999/ in around 2005, what happend to this lifetime validity?
2. How can Airtel deduct or null the balance without any actual calls made?
3. How the Airtel accepting recharge transaction, if the sim is not in validity period, and cannot be used to make any calls, even to 121 customer care to ask why? (I have still in my inbox a proof of trasaction successfull message)
4. How Airtel customer care representatives and floor supervisors giving different reasons for the money lost and not exactly telling to resolve the issue..? some times, after long conversation with customer care, the phone line gets disconnected suddenly, why?.
If 121 customer care cannot figureout the problem, who else can resolve the problem and explain what exactly happend..?
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