I am a recent user of Airtel Mobile No: 7709765307. I am pained to state that an amount of Rs: 67/- was deducted from my pre-paid account on 17 Apr '12 for 'SMS packRs67', but the facility has till date NOT been provided and any sms sent is still charged. I spoke to the Airtel Customer Service Executives from an Airtel Store a number of times - it is IMPOSSIBLE to connect to ANY Customer service Executive on one's mobile - all you get to hear is a sickening recorded message and no 'connect' with/to a Cust care Exec EVER takes place - this speaks volumes of the reliability and efficiency of AIRTEL.
Four Service Requests Nos. provided to me, by AIRTEL, are as under:
1. CWRCH30417884754, dated 17 Apr '12.
2. CLSMS20421372613, dated 21 Apr '12.
3. CVMWC30424327700, dated 24 Apr '12.
4. CBNRA30424822941, dated 24 Apr '12.
I am DISGUSTED. No Cust Care Exec is ever available. I am honestly and seriously looking at shifting from Airtel to another 'better' service - in case no action is taken within 24 hrs. Mobile Number Portability is available and there are umpteen service providers who will only be too willing to help.
It is not the question of a measly amount of Rs:67/-, but a total lack of sensitivity to a customer's feelings, which is not only hurting, but also confirms the fact that Mr. Sunil Bharti Mittals' 'supposedly efficient organization' is not all that 'efficient'.
In total disgust. . .
Col Sunil Brijkrishan