Airtel Mobile Prepaid — wrong deduction of balance in name of downloads

Address:

Gujarat

Sir,
On 13'th august,around 530pm Rs 55 was wrongfully deducted from my account.First of all 10p was cut.I was using Facebook(which is free on airtel under the new free basic facebook plan).I thought, they cut money for that. After 3 min,i again checked my mobile balance, they had deducted 55rs. I immediately registered my complaint.Complaint number:CBDCC[protected].The lady told me that airtel shall contact me by 17th august.

They didn't contact me, so i phoned them on 18th august during noon.

The first customer care executive told me that i had subscribed to some "cricket world cup score" pack.Then he also SAID THAT AIRTEL HAD CALLED ME AND TOLD ME THE REASON FOR CUTTING OF BALANCE ON 16TH AUG.This is totally a black lie, coz i hadn't received any call from them on 16th.Then i told him to transfer the call to his superior.

The man also repeated the same story.I told me that i can't surf even basic facebook on my simple LG mobile.He said that i had downloaded a "CRICKET GAME".If i had downloaded it by mistake, the game should be in that mobile, which isn't even there.I repeatedly told him, how's that possible? Then he bluntly told me that i can check that by ORDERING MY BILL AND CALL DETAILS,WHICH WOULD COST RS50 EXTRAAA. He also told that THEY HAD REFUNDED RS 1 TO ME.16th august mein call kiya thaa, he repeated that.What a lie?

Abb 55 rs bachane ke liye,mujhe 50 rs aur spend karna padegaa!

This is not the first time,airtel has done this to me. Last time, they had refunded Rs15(approx) to me.
In the last 3 years, they had deducted rs500 approx in the name "SUPPOSED DOWNLOADED PACKS".
This time, after my balance becomes zero, i am thinking porting Airtel to another provider.