Submit Complaint
Questions
Home
     
 

Airtel Money

 
4 Reviews
  Hemant Unune on Jun 1, 2012

Account Blocked

On 7th May 2012, i have raised request (#1799005) as my airtel money account got blocked. It showed me when i tried to load cash via airtelmoney.in website. "No credit transactions are allowed for this account as it has been blocked. Kindly contact customer care for further details." They took around 10 days to solve the issue. Within that duration, tried to spoke with Airtel money Senior Executive, and he just saying your issue is going to resolve with 48 hours. Again, after 4 - 5 days, when i tried to load cash via airtelmoney.in, it showed account blocked. On 24th May, raised a request again (#1953351). resolution date provided was 29th May. On 29th, spoke with senior executive, he provided me Grievance officer cell no and email address, also he informed that today issue will get resolved. But, only the request no (#1953351) has been closed, but no callback from Senior Executive nor customer care. Also, contacted Grievance Officer for the same, but no response from them too. Still my account is blocked, not able to load cash via airtelmoney.in. Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???
3 Comments

Comments

Mar 22, 2013 by
niraj.k.tutu
 
Now airtel is providing hopeless service
Mar 25, 2013 by
jan,jasmine
 
Hi,
Iam janardhan from bangalore and my airtel no is 8722553334 When i am trying to load cash i got error msg appearing that ur account is blocked. because of this i m unable to load cash.So i called customer care and Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???
Mar 25, 2013 by
jan,jasmine
 
Hi,
Iam janardhan from bangalore and my airtel no is 8722553334 When i am trying to load cash i got error msg appearing that ur account is blocked. because of this i m unable to load cash.So i called customer care and Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    Attach photos (optional) 
    Spell Check
     
       
       
         
     

    User Registration

    Already a Consumer Complaints member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username