Airtel money SIMs deactivated with nearly Rs.4000 credit
I am S.Pugazhenthi. I'm living in Chennai. I planned to buy a new whirlpool refrigerator and whirlpool washing machine in Vivek's Home appliances in Annanagar East, before 2011 Diwali. Vivek's salesperson told me that Vivek along with Airtel Money SIM had launched a new 10% cash back offer. Because of this offer only I bought the refrigerator and washing machine in there. I bought two airtel money SIMs (9940696208, 9940696178) from Mr.K.Sirajul Malik (Contact No:9791922399) in Vivek's Showroom. I submitted all the required documents to him. I made the payment through airtel money SIM for that appliances. Needless to tell the refrigerator was delivered in worst condition, replaced twice that also not satisfactory. They told me the moneyback offer money will be credited within 10 days. After 10 days the money was not credited. Since I had a plan of buy another appliance with that offer, I called Vivek's person and inquired about the money not credited problem. They informed me that it is not their problem and I have to contact Mr.Sirajul Malik or some other airtel person. When I contacted Mr.Sirajul Malik he told me that the documents I submitted were not clear. So I submitted the documents once again. Within 3 days my Airtel money account was credited to Rs.2000 and Rs.1890 in two SIMs. After a week I went for the purchase to Vivek's showroom. During payment Airtel money could not be used as it gave me error messages only. When I contacted Mr. Sirajul Malik again he said he will correct the problem within 2 days. Bythen the SIMs was deactivated. After 2 days when I contacted, he once again asked for documents submission. So I again submitted the document and waited for the airtel money. Nearly after one month he told me everything was clear, but I have to submit the documents again to a nearby Airtel office. When I went to submit the document the person in Airtel office told me that our SIM has been deactivated and sent to recycle for non-submission of documents. There is no way of recurring the credit in Airtel Money SIM. The deactivation and recyclying has been done within 2 months of purchase of the SIM. If not for the cashback offer of Vivek's I would have bought it some other shop with 5% less price that Vivek's price. I'm now experiencing lot of stress by the combined cheating of Vivek's showroom and Airtel Money SIM card.