| |
AIRTEL Mr. Sunil Bharti Mittal ..Ru listening ????? |
|
124 Reviews
|
|
INDIAN 
Send email
|
|
|
GOONDA RAJ
Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi ,
I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval
After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad.
To my surprise - the bill on this number is unpaid and I have been recieving calls at odd hours of the night and people threatning me to pay the bills for the old number which I did not use.I was just the previous owner of this number.
To add to all these woes - they are sending people who are illetrate and goonds near my place for that guy who has left India and not paid the bills.
I even recieved an email from Airtel stating that I need to pay the money - even though it is not in my name.
Iam mentally being harrased and would like to take up this matter to Consumer Court and TRAI for cancellation of the license of AIRTEL.They are using moneypower and goondapower to harrass the poor customers.
If this is being read by the concerned authorities - please help me .. my email address is ashwins005@yahoo.co.in |
 123 Comments |
|
|
|
Comments |
|
|
Mr. Sunil Bharti Mittal ..Ru listening ????? - Airtel Hi ,
I want to bring this incident to your attention.I had an airtel number which I transferred to my tenant.Itransferred this connection legally with the Airtel's approval
After 2 years - our tenant moved from my place and Iam not sure where he is and is not in touch.Last I heard was he was statying in abroad.
To my surprise - the bill on this number is unpaid and I have been recieving calls at odd hours of the night and people threatning me to pay the bills for the old number which I did not use.I was just the previous owner of this number.
To add to all these woes - they are sending people who are illetrate and goonds near my place for that guy who has left India and not paid the bills.
I even recieved an email from Airtel stating that I need to pay the money - even though it is not in my name.
Iam mentally being harrased and would like to take up this matter to Consumer Court and TRAI for cancellation of the license of AIRTEL.They are using moneypower and goondapower to harrass the poor customers.
If this is being read by the concerned authorities - please help me .. my email address is ashwins005@yahoo.co.in
|
|
Sir,
I agree with your point where AIRTEL has spoilt its reputation by using illegal ways to collect bills and is harrasing the consumers.
I has a similar complaint - however I took this issue to the Mumbai high court and I got a settlement of Rs 38000/- as a compensation for harrasing me mentally.
Please continue with your complaint on AIRTEL in the court and TRAI.
|
|
Dear Sir,
15.02.10
GPRS Amount in Bill on Phone NO. 9779928479 9779708479
I am a customer of Airtel since the Airtel working in Punjab .Presently I am using three mobile No. 9779928479, 9779708479, 9501018479 & land line Broad Band connection 4658479.
On the perusal of my bill Today i.e. on 06.02.10 commencing from 25.12.2008 to till 25.01.10 came to knew that in all the bills GPRS rental were added while I am not using this facility on any of the three nos. mentioned above. For Internet facility we have Broad Band connection. On 06.2.10 I personally contacted the Airtel Office situated at Sector-11 Panchkula & they denied that this amount added in the bill can’t be rectified at this stage.
It shocks me a lot & I realized that why not I had scrutinized all the bills on months to month’s basis.
I only say that it was my foolishness that I believe on Airtel which is a big phone service provider in India.
The matter was also brought to knowledge of customer care centre Mohali as well as New Delhi Circle office, they assured me to settle the issue before 15.02.10 but in vain.
I am suffering a loss of Rs 329.79* 14=4616.06Rs
If the matter was not resolved before 20.02.10 then there will be only one option with me to surrender
The following No.
Punjab zone
1.9779708479 (mine)
2.9779928479 ( my daughter)
3.9501018479 ( my wife)
4.4658479 LL ( broad band)
Karnataka zone
5.9972040808 ( with my son)
6.997203386 ( daughter-in-law)
Rajasthan Zone
7.2928938846 (my brother)
8.9929791688( my brother)
We would like to have the no of same service provider either Reliance /Tata/Vodaphone or any other which will be suited to all in these states.
Thanks for providing the services till date.
Thanks
Udhar Chand Sharwan
# 623 FF Sector-10
Panchkula
|
|
Hello Sunil,
I thought there could be a possibility of some action on receiving the mail from me. Thought there has been surplus of 1750/- Rs, still I made another payment of 2000 Rs to activate the services immediately. Rather I see the phone number is permanently disconnected. When I dial the number (0120-4377438), getting a message, the number does not exists…
It’s a serious concern; if this is not resolved immediately, I have no other option but to seek legal advice on this issue. As head of the organization, I am sure, you would sensitize the person responsible to resolve this.
Many thanks in advance,
GAURAV
From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 7:06 PM
To: 'sunil.mittal@bharti.com'
Subject: Concern.
Importance: High
Hello Sunil,
This mail to you is the outcome of the frustration, I had with your helpdesk folks (toll free number – 18001030121). Even after spending more than 40 mins personally with the helpdesk folks, the concern remains the same. Refer to mail trail below for more detail, The helpdesk folks have assured me thrice via interaction/complaint number (123453490- yesterday around 7.00 PM, 123475453- today morning 8.30 am, 29889654- around 6.30 today evening) that concern has been logged and with in 4 hrs the connection will be restored; just now spoken to another chap at helpdesk, he told that it will be done on 27th Feb after 3.00 pm.
My concerns are:
a) Why a false reference number is given without logging a call?
b) Why the false time commitment is done?
c) The most important is that when you had advance money paid, how can the connection be disconnected.
I am sure, shd you or your office is in receipt of this mail, will instruct the people concerned to ensure the immediate restoration of services along with setting up the tight process for call logging, monitoring and tracking till closure.
Many thanks in advance.
Regards,
GAURAV MITTAL
Chief Executive & Founder
ITCONS e-Solutions Pvt Ltd
Cell : +91-98112 16975
From: Gaurav Mittal
Sent: Wednesday, February 24, 2010 6:12 PM
To: 'care.ncr@airtel.in'
Cc: 'Swati Jain'
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High
The site details clearly shows that a payment of Rs 1750 is made; why is this amount not adjusted against the bill of January 2010.
If the issue is not corrected today, I will take this on a serious note with senior authorities in Airtel.
Regards,
GAURAV MITTAL
ITCONS e-Solutions Pvt Ltd
From: Swati Jain
Sent: Wednesday, February 24, 2010 4:12 PM
To: care.ncr@airtel.in
Cc: gaurav@itconsinc.com
Subject: RE: Telephone and internet services have been debarred since 2 days with no fault of mine
Hi,
Nothing has been done on this front.
This is ridiculous. I will escalate it to highest level now.
Regards
Swati
From: Swati Jain
Sent: Wednesday, February 24, 2010 11:52 AM
To: 'care.ncr@airtel.in'
Cc: 'gaurav@itconsinc.com'
Subject: Telephone and internet services have been debarred since 2 days with no fault of mine
Importance: High
Hi,
This is to bring to your notice that Telephone(0120-4377438) and Internet service at my residence – “309 Milano Mahagun Mansion, Phase 2, Indirapuram GZB” has been debarred since last 2 days on the account of non-payment of telephone bill whereas my Airtel account already has surplus credit of Rs 1750.
I had paid Rs 1750 as installation charges for IP TV, but because of non feasibility of the same, it was not installed and it was told that the money paid will be adjusted against the subsequent bills, the same did not happen and as a result phone/Internet is dead for last 2 days.
This needs immediate attention and correction. If this is not corrected in next 2 hrs, an escalation will be sent to senior officials with a complaint in consumer forum.
-Swati
|
|
This is the latest e-mail which I responded to an illegal e-mail which has been sent to me for no fault of mine.
Plz read the e-mail.
Thanks
--------------------------------------------------------------------------------
Dear Sir/Madam,
Could you please explain me why Iam recieving somebody's email bill.I do not have any airtel mobile.Please send to the intended reciepent and user,
Thanks,
Ashwin
----- Forwarded Message ----
From: "CorporateRelations.KK@Airtel.in" <CorporateRelations.KK@Airtel.in>
To: ashwins005@yahoo.co.in
Sent: Thu, 4 February, 2010 5:41:38 PM
Subject: Regarding Airtel Bill - 9880111020(Ace )
Dear Customer,
At the outset we Thank You for choosing Airtel as your preferred mobile service provider. You Are Our Valued Customer, We Take Pride in being able to serve you Better.
Our Records Shows that an Amount of Rs: 21759.07 Remains Unpaid On Your Airtel Account
Mobile Number: 9880111020
Request you to remit the said payments immediately at any of our AIRTEL RELATIONSHIP CENTERS or call us on the numbers mentioned below for any issues or to pick up the payments from your doorstep.
Please feel free to contact us for any Further Clarifications
Thanks and regards,
CONTACT PERSON
Vidya(9900159513)
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
|
|
UPDATES ON MY CASE -
Hello World,
I would like to post the updates on this case after being escaleted.
On Mar 5 2010 - I recieved a call from Mr.Deepak from Guargon stating that he is from the Airtel Digital TV team and he saw my email and complaint.He expressed his unhappiness and empthised for the inconvinience.He said he will forward this serious complain to the concerned team and wil work to resolve the same.
On the same day at around 9pm - I recieved an another call from Mr Jayanth - from Guargon stating that he has been nstructed by the previous person to help me and resolve this issue.He took down the numbers of the "Goondas" - posing as courier agents who are threatning and using illegal and unethical ways of business.
I also want to mention that the courier guys now called me directly as a Airtel legal team and threatned that they would make my life miserable if I do not pay them .
I would like to mention the number - 8040848419, 8040848720, 8040848701.
These are the mobile numbers which Iam recieving calls from the Goondas.
I would also like to mention that I f i try to call them from any other mobile excluding mine - iam not able to reach themHowever they can call me and I can cal them only from my number.
Today on Mar 8 2010 - Iam waiting for a positive response or thinking of a strong legal action to pull all the anti social elements from AIRTEL
|
|
Sir,
Airtel is one of the major Bastards in thsi business.They have a good network of Goondas who work in their AIRTEL and use them whenever they want.I pity for your inconvinience.Iam a lawyer practising in Supreme Court.Please contact me if you would like to take up a complaint on AIRTEL and Sunil Mittal.I would send my contact details to your email.
Thanks,
Syed
|
|
FINALLY ITS ALL OVER !!!
I would like to thank Mr Jithendra Jayanth from Guargon for taking the ownership and helping me to resolve the issue.He called me today afternoon and promised me that I would not recieve any further calls from Airtel /Goondas.
He sincerly apologised and has given his contact number for further referance to contact him in case I recieve any calls from these people.
I would like to thank one and all who helped to resolve this complaint.
Thanks,
Ashwin
Note - Iam waiting for a confirmation email from Jayanth for the resolution of this issue.Hope he keeps up his promise in his busy shedule.
Thanks AIRTEL.
|
|
THE FINAL EMAIL BETWEEN AIRTEL AND MYSELF..THANKS AIRTEL
Regarding Your Concern
Wed, 10 March, 2010 9:03:49 AMFrom: "NET@Airtel.in" <NET@Airtel.in>Add to Contacts
To: ashwins005@yahoo.co.in
--------------------------------------------------------------------------------
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your e-mail dated 4th March 2010 regarding collection activities on your phone number 9916229336.
We do understand your concern and how upsetting such a situation can be. We apologize for any inconvenience you have faced.
Please be assured that we have looked into this matter personally and taken necessary action to remedy the issue so that such a situation will not recur in future.
We value your feedback as it gives us a chance to improve our services and are glad to have a chance to be of any assistance to you.
Should you require any further assistance, please feel free to contact us directly at our e-mail address net@airtel.in and we shall make every effort to revert with resolution at the earliest.
Assuring you the best of our services
Regards,
Jitendra Jayant
Customer services
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
|
|
Dear Sir, please help me, I am request again please deactivate my 3number .with in 24 hrs please please help me
I purchased two connections of airtel ( 9501680044, 9501780044) on 27-4-2010 from chada telecom Patiala (Punjab). According to your company the area of Dhuri city is in black list. Before about 4-5 years I have an airtel connection in working. Which is 9876162775.regarding this no. & purchase two airtel new connections 9501680044, 9501780044 with 500 Rs as a security .the verification of this two new no.s is on 3/4/10 by your employee Manish (9878161902). And my inquiry for new connections is true then I don’t know what reason your company disconnect my new both connections. They told that my verifications have been negative. They I talk to my dealer and check my verifications to your company then my no. were working with in 2 hours. They 7/4/10 time 3.35pm Gurnam Singh mob no.9779588775 calling me your documents has received by company. Your no. will be always in working. They today on 8/4/10, my both no.s in not working. by calling to your customer care they told me your documents are not received. But my documents had received on 7/4/10 by Gurnam Singh.
Kindly all my three no.s of airtel unsubscribe (9876162775, 9501680044, 9501780044) pending bill of my three no.s sent to me. i will pay to you. And please disconnect my three no.s immediately. i don’t want to take any tensions of this work. And my money of security of two no.s keeps that money and deposit to airtel fund. I heard that Airtel Company is no one company of world. but this kind of workers take your company at the bottom. And request to you take a sufficient action against this kind of workers
I shall be very thank full to you
Jasvinder Singh
v.p.o. Dhuri manpatti
distt. Sangrur punjab.
Contact no. 9646698092
jassidhuri@hotmail.com
|
|
Dear sir, Mr.Sunil Mittal Ji,
I have purchase a Data card from your authorised dealer M/s S.S.D.N Enterprises, Nehru Place, Sim no. 8991101002172559516, mobile no.8800225954, vide rtail invoice no.903 dt.29/07/2010 which is not working till date and time 5.55 P.M from 29/07/2010 so many time i talk to customer care and other officials but no result every time i hered surprised information from your officials like this service is not availeble in prepiad, This service required Rs.348/- recharg on that your authorised dealer forced to us that only Rs.98/- is allowed for prepaid service, in this connection i requested to you please take necessery action for activation of this service asap
thanks & best regards
Anil Tondak, Accountat of Sh.Rajesh Aggarwal
9971222833
|
|
Dear Mr.Sunil Mittal
This is to enlighten you that how competent your staff members/employees are.
I got amazingly inexpressible experience and thanks to your highly educated staffs that don’t even understand Hindi (our National Language) or English (our Work Language) over the phone and don’t make any effort to read your customer’s email. And why am I giving this comment since the MID SEPTEMBER 2010 I started following up with your staff for some request in India and after that I traveled to overseas and from here (Lagos) also am giving countless International calls and sending many emails to your illiterate staff and still YOUR SO CALLED COMPETENT STAFF is clueless about the right course of action.
For the last whole month, I am suffering mentally and monetarily because of your SO CALLED COMPETENT STAFF, my aged father is also in trouble in INDIA and again THANKS GOES TO YOUR COMPETENT STAFF. MY MANY-MANY THANKS TO YOUR MS.HARSHI MEHRA ALSO who is an Appellate Authority who even doesn’t read customer emails, who doesn’t even understand the instructions given to her over the phone in Hindi and English Language.
I made simple two requests which I am going to mention once again here for your better understanding and whatever trail mail I have exchanged so far is enclosed here for your kind reference purpose.
First of all, below points are FOR YOUR KIND INFORMATION:
1. I am using airtel services from the year 2000 (a period of long ten years)
2. Presently, I have two post paid airtel mobile nos. in my name:
a. 9958595520
b. 9910382383
3. These days I am not in India. I am here in Lagos, Nigeira.
4. My local nos. in Lagos-Nigeria are 00234 706 405 3780 AND 00234 709 317 9729.
5. I am not using any India mobile no. here in Lagos.
6. If airtel wants to reach for any further clarification then please write me an email at sanjhineet@yahoo.co.in or call me at my International phone nos. (if airtel have capacity to pay for any international calls)
My two requests about which I wrote many emails to Appellate Authority and Nodal Officer from Airtel:
1. Mobile No.9958595520 – Please put this no. under safe custody since I am not in India these days. I will come back to India and will start using it.
2. Mobile No.9910382382 – Please don’t touch this number since this mobile I have given to my father to use it in India for any local or STD/ISD calls in my absence. And airtel need not to worry about the payment of bills, I will be taking care of the same.
Dear Mr.Sunil Mittal, if the above mentioned information and requests are not clear to you even then please do let me know since I have already wasted quite good amount of time, energy and money to make your staff understand……..
Even after that your Competent airtel staff disconnected/ blocked my BOTH the numbers in India and my father is in trouble since he doesn’t have any mobile because of idiotic actions of your staff. Besides earlier for the whole 10 days your customer care staff had given enough trouble to my father asking him about disconnection of airtel services.
DO YOU FIND ANY DISCONNECTION REQUST FROM ME IN THE ABOVE INSTRUCTIONS????
And further, Can you tell me who is going to pay for:
1. My Valuable time and energy which I wasted with your staff for continuously more than a month for my simple request with Airtel telecommunication services.
2. My Countless International calls which I made to India to explain my request to your staff.
3. My Countless National calls which I made in India to your staff in the month of September 2010 to explain my same request.
4. Trouble given to my aged father.
And still your staff is taking idiotic actions towards my request and troubling me here at Lagos and troubling my father as well there in India.
I EARLIER BELIEVED THAT AIRTEL AND MR.SUNIL MITTAL DO CARE ABOUT CUSTOMER SERVICES.
NOW ONLY YOU CAN ANSWER WHETHER ACTUALLY AIRTEL UNDERSTANDS ITS CUSTOMER OR NOT.
Best regards,
Navneet Kaur Ahuja
|
|
sir,
That said email connection was running in my office.Mothly charges are rs 500 with unlimited pack scheme.When the connection was installed .Your representative had said that it is fixed tarrif scheme of rs 500 per month all inclusive taxes.But it is an illegal matter that your company is charging the rate more than the fixed amount.
Plz look in to the matter and stop the unfair trade practice
Regards
Naveen Kumar Ggupta
Email--naveeng1967@gmail.com
Ph-9877134087
|
|
Airtel is no longer the same company it used to be . They are now being operated from the back end. Any stupid person from the back end without visiting or closing the customer complaint resolves it . Most probably they are making money out of local conveyance without visiting . At my house internet is not working and they are charging me for a higher speed. Any number of complaints, the standard reply is that our engineers have informed that all is well . And they have no human being working for them, it is only a call center where it seems uneducated people work, or they have machines.
I only wish the facility to change landline operater as in the case of mobile comes faster, and I am sure Airtel will be the biggest looser .
sunil das
9958095090
|
|
sir,
i am user of airtel from last 7-8 years.Now i am not satisfied with your customer care service.MY NUMBER IS 9872501661.My mobile 20 rs is deducted, they told me that you had activated frenzo chat, but sir i not activated this service.they forward my complaint to senior member, but they disconnected my connection to customer care.Now sir what i do, shall i remain with airtel or not.
plz pay attention on this matter.
than you sir,
Puner singh
|
|
Dear Sir,
This is Raju from west Bengal . Actually one of my friend is having problem with one of your employee miss sunita from delhi, and her cell no is 09560733384. she is threatening me..pls have a look on this
|
|
Dear Mr. Mittal,
This mail is in utter frustration after following up with your AirtelDTH customer care for last 20 days. I bought a multi-room connection and it required multiple follow-up to get the STB installed. Since then it's almost 15 days none of the channels are activated.
1. I called up customer care.They logged complaint 5894001. No action after that
2. I called customer care again, they said complaint is being forwarded. Where I do not know. No action again
3. After that called up customer care several time and the response has always been that some one will contact within 3 Hrs but no has ever contacted.
I think Rs 999 has gone complete waste. In case you are listening to this post, I would expect some action.
Regards
AirtelDTH Customer ID (3005030043)
|
|
Hi All,
This is regards of the problem that i am facing from the time i took Airtel DTH which is my life's biggest mistake.
This is leading to the complete unsatisfactory and pathetic image for Airtel.
This started when i too this connection because that it was like a beautiful castle tat you show it to your customer because you have to take money and after that even if customer is calling for anything, Airtel hardly cares about the same.
The time i took this connection i am facing connection problem, i raised this complaint n no. of times but nothing changed because nobody is ready to take responsibility. Once in a while we'll be able to talk to the so called Custome Services Executive because half of the time when we try calling you, you straight away disconnect the call or it never gets connected.
Airtel's so called Customer services executives are not capable to work and respond customer properly because they are worth for nothing. Whenever you tell them any problem either they put you hold or disconnect your calls. Customers are never able to speak to the MANAGERS because either they don't come on phone or every time we gets response that nobody is available which shows that capability of Airtel.
I am total aware about the complete procedure as i am also the process head in BPO's only and worked with Airtel also but still if you tell the SO CALLED CUSTOMER SERVICES EXECUTIVES, they are not ready to help customer and disconnect the call.
I spoke to 4 executive names Rajesh, Kusum/ khushbu, Kapil and Jitender pawar as i am facing connection problem with my DTH connection and instead of helping, e out they disconnected my call and also after asking for the manager, No manabger came on line and response i got that nobody is available and and call been disconnected by agent without informing as i was on hold.
I am really not able to understand the behavior as this is not once or twice, its every month's problem that i am facing. And the Best part is that only Airtel's CSEs and Managers are not worth of nothing but also the Nodel Officer also as i have contacted the Nodel officer of my region names Arun Kumar (080-41704930) and again the same thing happened as i have tried contacting the Nodel Officer entire day but no connection and nobody picked the call.
Kindly let me know that what should i do as it getting out of my mind and i am feeling like that i have been trapped by Airtel and you dis FRAUD with me with this connection.
Awaiting for then positive and prompt response from a resp[onsible persone who would be able to help and know the meaning of customer services.
Thanks and Regards,
Ashwani Kumar Grover,
8095501752.
|
|
Sir,
I am Navas Basheer in Kerala.I am working for last 3 years in distribuer.financialy problem i am resign from airtel on oct 2010.but till date my deposit amount not received.so please contact kerala officer and as soon as possible
rgds
Navas Basheer
Highlights com
mannancherry
Alappuzha, Kerala
mob: 9895188499
|
|
sir
My name is joseph, my airtel no:9746013857, because of the coverage problem i want to change my service provider, i have already send the format but they can"t get the replay i have lost 15 rs write now, i have one more no: i contact the customer care many times and reach the office but the problem is not solved, i am a marketing manager so it make a problem for ur service, NOW MY NUMBER IS BARRING there is no outgoing . i have a bad impression from your customer care they have no responsablity to solve my problem, try to solve my problem
josephazheekkan@yahoo.co.in
|
|
|
Post your Comment
|
|
|
Indian
Arya
U C Sharwan
