Airtel — Paid for Night calling plan but got charged extra

Address:

Mumbai City, Maharashtra

My name is Roiden Serrao and my cell no is [protected]. On March 25, 2010 I recharged Rs.23 done towards night calling offer between 11 pm to 6 am in the morning. That is getting charged Rs.1 for 20 minutes of talk time. The recharge transaction ID -[protected] for Rs.23. I use to make a call on my wife's mobile number which is an Airtel number. However this plan did not work and I got charged more than what I was expected to get charged. I have not talked more than 17 to 18 minutes per call since I was using this plan in the past. I have also placed a complaint by phone twice or thrice but I have not got my refund back nor did the plan got updated on the my mobile. I don't understand how Airtel had charged me but has not given the service to me. I would like the night calling to be updated on my mobile and also the refund placed back on my card for which I was charged towards the calling which I have made more than two minutes after 11 pm till 6 Am. Please refund all the charges which I was charged in excess. My complaint number that I got from Airtel as on April 2, 2010 was [protected] / CBDPA[protected]. Please look into this complaint ASAP.

From
Roiden R. Serrao
[protected].