Airtel — No refund of prepaid amount on wrong refill

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,
I Sarika Patil, had gone to recharge my Airtel prepaid number. By mistake when I gave the number for re-fill, there was error in one number i,e instead of refilling my number - [protected], i requested to refill - [protected]. The shopowner also by mistake refilled for some other number i.e [protected].

Now the issue is the airtel team is not willing to refund this because the number on which the refill happened is a dead number - i.e [protected]. I requested the helpling team to check if the transaction can be reverted and credited to my number or back to the shopowners number but they straightway refused to co-operated and said nothing can be done - only way to get back the money is to request the owner of [protected] to refill my number - The question is how can a dead number refill my number.

Need your help so that airtel team can revert back the transaction and credit Rs. 205 talktime to my number as I have already paid this amount to the shopowner.

Regards
Sarika Patil