[Resolved]  Airtel — new connection paid money no installation

Address:

Nalgonda, Andhra Pradesh

customer ID: [protected]

I had applied for new Airtel DTH connection( ordered for south package) , based
on that I received a call from Airtel associate on 29 th May. Based on our
conversation on 30th May, I booked new Airtel DTH connection through my Mobile
number ([protected]) by paying Rs 1790 /- via Credit card through their IVR. The
Associate promised installation within 48 hrs but till now the issue is
pending. I have made number of calls to the customer care and the problem is
yet to be resolved. The amount has been debited from my Credit card in the name
of Airtel DTH Navi Mumbai MAH. This is really frustrating as daily I make many
calls to Customer care and get false promises that the issue will be resolved
today. Let me know if I can go to consumer court for this issue. I have
attached the credit card Transaction Details .

I made nearly 100 calls to the customer care but nobody responded properly .
some people even disconnecting the call without informing .
no proper service .

as per the SBI bank credit card which i made the payment
auth code:T92168
Reference ID(Transaction ID): MT111520025000010006781,

please find the Transaction details from the Bank .

Transaction Date Description Amount in (Rs.)
28/05/2011 PayNet Payment 000000MDBB[protected] 21716.00 Cr.
31/05/2011 AIRTEL DTH NAVI MUMBAI MAH 1790.00 Dr.

Thanks
sharath