[Resolved]  Airtel New Connection — Non activation of number & no response

Please note below the complete history of my complaint. Till date there is no response from the Appellate & Nodal authorities, other than automated acknowledgements. I am sure this is the result of arrogance due to market dominance by Airtel. But will it last long with such attitude??? I wish not!!

S.Ramdas.
Madurai.


"To Appellate Authority,
Dear Sir / Madam,
The following email content is self explanatory.
I would request you to resolve my serious dissatisfaction with Airtel service.

Thanking you,

S.Ramdas,
Madurai.
[protected]



[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Fri, Jan 22, 2010 at 10:29 PM
Subject: Acknowledgement Mail.
To: [protected]@gmail.com


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Complaint regarding non-activation of new mobile no.
Date: 22/01/2010 10:30:27 PM
From: [protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Sir Madam
My name: Sambamurthy Ramdas. Mobile no. ......... Landline: .......

I would like to bring to your notice a serious grievance regarding the above subject which is pertaining to Gurgaon Haryana. I am writing to you since I do not have the email i.d of the Gurgaon nodal officer. I would request you to either handle this complaint yourself or forward to Haryana officer for his express action with information to me.

My son Ashwath Ramdas has recently shifted to Gurgaon to join company X from 15th January; hence he wanted to change to a post paid connection from his present Tamilnadu prepaid connection ........ which he had obtained after returning from the U.S. after post graduation. His old post paid connection (discontinued in 2007 August) was ..........

When he went to an outlet in Gurgaon (mobile no. [protected] I do not know the add.) they insisted on his giving the temporary rented room address near sector 25 even though he gave them company address with document proof of the appointment letter.
Of course he showed them his passport for his permanent address in Madurai.This happened on 17th Jan. sunday. He was issued a simcard (no. [protected]) with phone no. [protected]. He clearly told them to come for address verification after 5:30 in the evening only but they came on monday, tuesday at 2:30 pm. There was no helping response from the local cus service or the above outlet no ([protected]).

But till date his no. has not been activated even though we have spoken daily to cus service ([protected]) - Prema, Ajay, Mandeep, Vandana are the call recievers who assured that the activation will happen within 72 hrs ie. 20th evening. Yesterday Vandana has given me a complaint no. 30559488 assured that the complaint has been forwarded to higher ups!

Today when I spoke directly to the outlet no in the afternoon I was assured that I will be called back soon but there is no response till the typing of this letter (9:50 pm). On the contrarfy when I called again again I got either out of range or switched off response!!
You can understand how many STD calls I have wasted for trying to resolve this since my son is still holding Tamilnadu prepaid card.

I am disgusted with this attitude from Airtel of which I am subscriber since 2002 03 in both landline (0452-.......) mobile-98940....... I also have an add-on connection 99449........ Is this what we get despite being part of the Airtel family since its inception !! Is this the result of being a dominant player in the market I am sure you understand that the tide can swing other side if this attitude persists in the organisation.


I would request you to resolve this dispute along with your Haryana counterpart immediately. I am marking a copy to my son s email i.d.


Thanks
S.Ramdas
Madurai
Tamilnadu."