Airtel — New Connection not installed - Been a week

Address:

Mumbai Suburban, Maharashtra

Please find below my experience for purchase of a new Airtel DTH connection which is in complete contrast to their current TV campaign. My local cable service provider is much more efficient and responsive.

June 29, 2012 - I book 2 connections (HD recorder and normal DTH connection) through your call centre and make payment. I am assured that I will get the installations in 72 hours
July 1, 2012 - I dont get any call, so I call and lodge an email complaint. Basis the same, I get a call and am assured that the installations will happen the next day
July 2, 2012 - Nothing happens. I write another email and also send an email through your grievance link on your website. I get a call and I am assured again that the installations will happen the next day
July 3, 2012 - Different day, same story - NOTHING HAPPENS!
July 4, 2012 - I get another call and again I am assured that installations will happen the next day at 10:30am
July 5, 2012 - AGAIN NOTHING HAPPENS!

Airtel should stop its current TV campaign as it is not what Airtel DTH is about. They should sort their back end and then claim that the Airtel digital experience is superior to cable TV.

My details below:
Name: Ninad Raikar
Phone: +91 [protected]
Address: 2nd Floor, Plot no 51, Saraswati Niwas, Shri Krishna Nagar,
Borivali East, Mumbai: 400066
Transaction ID: 20369784
Booking ID: 102268
Customer ID: [protected]